Bad Quality manufatured lounge suites

I recently bought a 6 seater l Gomma Gomma lounge suite from House & Home Tokai Cape town.We discovered that the back rest foam of the lounge suite was disintegrating after two years.I reported the matter via email to House & Home on the 23/11/2022 who did not even refer the matter to Gomma Gomma and only did three weeks later when I approach them.Management was no very helpfull and indicated that I had to pay one of their service providers to repair the lounge suite.I paid them R11000.00 for the lounge suite and find it unacceptable that I must pay for a lounge suite that was poorly manufactured. 25 years ago I purchase a 6 seater corner Gomma Gomma lounge suite from Bradlows that is also in a very good condition. Your standards have dropped?

Kind Regards Henry 0835165243