Poor after service

I bought a car at WeBuyCars in 2023 and it was financed by GOMo finance. I then had financial challenges and had to resell the car. WeBuyCars bought the car and deposited the money to GOMO on 08 April 2025. I then requested a Settlement letter which till today i have not received to see how much i was owing but i never got the letter as i had a company to consolidate my debt.

I then called and was told that they can't find my details on the system. Due to this my debt is now written off on the Credit Bureau but no one is willing to help me at GOMO. All i want is to i clear my name or get the settlement letter.