Gooding’s Groves Olive Farm

No refund despite agreement

After booking and paying for three rooms for an occasion in Franschhoek for Bastilles day at Goodings Groves guest house one couple in our party could no longer attend. A week prior to our booking date Arlene the owner agreed that if she sold the room that she would refund us the money less any commissions payable through any booking agency. As it was the Bastille Day weekend we both agreed that it shouldn’t be a problem as Franschhoek was effectively booked out. I was sent an email the evening before our arrival confirming that Arlene had in fact sold the room but as they had a 100% no refund policy she would not be refunding the R1550.00 for the room, a fact that is in complete contravention of the CPA. I have sent several emails requesting that Arlene reconsider her position on this and to please keep her word regarding our arrangement to which I received a single very terse reply that as they had a 100% no refund cancellation policy she would not be refunding me, since then my emails have gone unanswered. I post this as a warning to other would be travelers to Goodings Groves to please be aware of the new owner, her attitude, as well as her sense of integrity or lack thereof.