G
Unclaimed Business
G
AI Review Summary
Based on recent customer reviews, Google South Africa faces significant customer dissatisfaction centred on billing and subscription issues. Customers report being charged after cancelling subscriptions, unauthorized deductions from bank accounts, and difficulty obtaining refunds. Storage upgrade problems, where payments are taken but storage is not credited, add to frustration. A recurring theme is the inability to reach Google support directly, leaving customers feeling trapped between Google and carrier billing partners like Vodacom. Account security concerns, including hacked accounts with no accessible recovery process, further erode trust.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|7 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Google
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
MM
Moses M
1 reviews | Active since Jan 2020
27 Jan 2026, 14:22
I'm writing this review ****ed, I've been trying to cancel my membership for Google one but there's no option to cancel on their website or on their google one app, they only have upgrade options because even if you clean up your storage you won't receive
Google it's a ****, once you join you can't cancel your membership
Helpful (0)
|Replies (0)MM
Moses M
1 reviews | Active since Jan 2020
27 Jan 2026, 14:22
I'm writing this review ****ed, I've been trying to cancel my membership for Google one but there's no option to cancel on their website or on their google one app, they only have upgrade options because even if you clean up your storage you won't receive
Google it's a ****, once you join you can't cancel your membership
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Replies (0)WH
WW H
1 reviews | Active since Jan 2020
18 Dec 2025, 04:41
GOOGLE over dominiation and should be broken up
They are taking over your life - you can't buy a new computer, you cant buy a new mobile phone as nothing with authorize and nothing can be changed - you are actually their prisoner
Helpful (0)
|Replies (0)WH
WW H
1 reviews | Active since Jan 2020
18 Dec 2025, 04:41
GOOGLE over dominiation and should be broken up
They are taking over your life - you can't buy a new computer, you cant buy a new mobile phone as nothing with authorize and nothing can be changed - you are actually their prisoner
0
Replies (0)DG
Donovan G
1 reviews | Active since Jan 2020
10 Nov 2025, 10:34
Extremely bad
Extremely bad because they make the account recovery process so difficult for hacked or ****** Google accounts i have tried to recover one of my Google account via their account recovery page with no luck what so ever 😌 I have repeatedly asked them to remove the advance protection protection program from thier system especially when it comes to hacked or ******
Helpful (0)
|Replies (0)DG
Donovan G
1 reviews | Active since Jan 2020
10 Nov 2025, 10:34
Extremely bad
Extremely bad because they make the account recovery process so difficult for hacked or ****** Google accounts i have tried to recover one of my Google account via their account recovery page with no luck what so ever 😌 I have repeatedly asked them to remove the advance protection protection program from thier system especially when it comes to hacked or ******
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Replies (0)MR
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Nadia R
1 reviews | Active since Jan 2020
19 Oct 2025, 20:41
Google cant be trusted
"I am filing this complaint because someone posted a personal image of mine on Instagram without my consent. I have explicitly requested the platform or the individual to remove the image, but my request has not been acted upon. I am concerned about my privacy and the unauthorized use of my image. I would like this content to be removed immediately and request the platform to take appropriate action to prevent such occurrences in the future. Please assist in resolving this matter promptly."Make sure to include relevant details such as the URL of the post, any evidence of your prior request to the individual, and a clear request for removal. This will help the HelpPeter team understand the urgency and nature of your complaint effectively.While HelloPeter primarily manages customer service issues related to businesses, they do handle some complaints about online platforms and privacy concerns when properly directed, especially if the platform isn't responding to your requests. If the issue persists, consider also raising it with the social media platform directly (Instagram) through their reporting tools or seeking legal advice for persistent privacy violations.
Helpful (0)
|Replies (0)NR
Nadia R
1 reviews | Active since Jan 2020
19 Oct 2025, 20:41
Google cant be trusted
"I am filing this complaint because someone posted a personal image of mine on Instagram without my consent. I have explicitly requested the platform or the individual to remove the image, but my request has not been acted upon. I am concerned about my privacy and the unauthorized use of my image. I would like this content to be removed immediately and request the platform to take appropriate action to prevent such occurrences in the future. Please assist in resolving this matter promptly."Make sure to include relevant details such as the URL of the post, any evidence of your prior request to the individual, and a clear request for removal. This will help the HelpPeter team understand the urgency and nature of your complaint effectively.While HelloPeter primarily manages customer service issues related to businesses, they do handle some complaints about online platforms and privacy concerns when properly directed, especially if the platform isn't responding to your requests. If the issue persists, consider also raising it with the social media platform directly (Instagram) through their reporting tools or seeking legal advice for persistent privacy violations.
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Replies (0)DS
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Anton S
1 reviews | Active since Jan 2020
30 Apr 2025, 17:37
Google Prioritizes ****mers above an official website
We wanted to get an electonic travel authorization to allow someone with an EU passport to visit the UK. Google placed iVisa, a bunch of ****mers, above the official UK website. We paid R2100 for a service that the UK official website would have charged R400 for.
Helpful (0)
|Replies (0)AS
Anton S
1 reviews | Active since Jan 2020
30 Apr 2025, 17:37
Google Prioritizes ****mers above an official website
We wanted to get an electonic travel authorization to allow someone with an EU passport to visit the UK. Google placed iVisa, a bunch of ****mers, above the official UK website. We paid R2100 for a service that the UK official website would have charged R400 for.
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Replies (0)sA
scott A
1 reviews | Active since Jan 2020
18 Mar 2025, 14:47
Could you want to receive quick FREE money? email me awdhackd@gmail.com
Could you want to receive quick FREE money? i load bank accounts any amounts upto 100 millions dollars, i can load also cash app, any amounts, i have also an ATM card that i give you, to withdrew unlimited amount of Free money. email me awdhackd@gmail.com other services are *University grades changing *Bank accounts hack *Twitters hack *email accounts hack *Grade Changes hack * load bank account any amounts, i can load also cash app, any amount, even if its 100 million dollars onto a bank account. *Website crashed hack *server crashed hack *Retrieval of lost file/documents *Erase ******** records hack *Databases hack *Sales of Dumps cards of all kinds *Untraceable Ip *Individual computers hack *Websites hack *Facebook hack *Control devices remotely hack *Burner Numbers hack *Verified Paypal Accounts hack *Any social media account hack *Android & iPhone Hack *Word Press Blogs hack *Text message interception hack *email interception hack so tell me what services you want? email me awdhackd@gmail.com awdhackd at g mail com
Helpful (0)
|Replies (0)sA
scott A
1 reviews | Active since Jan 2020
18 Mar 2025, 14:47
Could you want to receive quick FREE money? email me awdhackd@gmail.com
Could you want to receive quick FREE money? i load bank accounts any amounts upto 100 millions dollars, i can load also cash app, any amounts, i have also an ATM card that i give you, to withdrew unlimited amount of Free money. email me awdhackd@gmail.com other services are *University grades changing *Bank accounts hack *Twitters hack *email accounts hack *Grade Changes hack * load bank account any amounts, i can load also cash app, any amount, even if its 100 million dollars onto a bank account. *Website crashed hack *server crashed hack *Retrieval of lost file/documents *Erase ******** records hack *Databases hack *Sales of Dumps cards of all kinds *Untraceable Ip *Individual computers hack *Websites hack *Facebook hack *Control devices remotely hack *Burner Numbers hack *Verified Paypal Accounts hack *Any social media account hack *Android & iPhone Hack *Word Press Blogs hack *Text message interception hack *email interception hack so tell me what services you want? email me awdhackd@gmail.com awdhackd at g mail com
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Replies (0)