Do not buy unless you want to waste money

GoPro's warranty is worthless if you live outside the US — and their customer service makes it worse.

My GoPro failed in less than a meter of shallow water just ONE to TWO WEEKS after purchasing it brand new. This is a camera that markets itself on being waterproof. It is not as reliable as advertised.

I'm based in Tortola, British Virgin Islands. When I raised a warranty claim, GoPro's solution required me to ship my device to their facility and back at a total cost of $336 USD. A brand new GoPro costs $399. That's 84% of the price of a new device — for a camera that broke within weeks of purchase.

When I raised this, I was told the shipping restrictions are "not placed by GoPro" — but GoPro chooses to use only one carrier. DHL and FedEx both service the BVI. The decision not to use them is GoPro's, and yet the full financial burden is dumped on the paying customer with no effort or alternatives offered.

What made this worse was the complete lack of empathy and customer service throughout. No problem-solving, no goodwill, no accountability — just excuses.

I also paid for an additional GoPro subscription and warranty. Based on my experience, it is a complete waste of money. When you actually need support, it isn't there.

Do not buy GoPro if you live outside the US. Do not pay for their subscription or extended warranty. This is not a brand that stands behind its products or its customers.