Pathetic Service - Gorima's the Glen

I purchased 4 kilos of Gorima’s extra special Kashmiri masala on the 21st August 2025, started using the masala on the 1st week of September and noticed that the smell, texture and taste was not the same, I informed the shop of this and they advised that I should bring it back, I took it back on the 6th September 2025 with a sample of a previous batch as proof, I did not have the receipt as it was a while back, I didn’t have any label on the masala as I requested the lady from Gorima’s to double seal the packages and put the label’s on a separate packet reason as this was going to be freight to my sister in London, but I did request for them to check the camera footage to see that we did purchase the Kashmiri special mix, if they didn’t believe me. I have been given the run around no follow up on the progress of the query, all I requested was that they give me new batch as it was a lot of money that was spent, I am still waiting for the manager to give me a call as to advise the way forward, I am appalled by the putrid service and needless to say they have lost a valuable customer, I have made countless trips from Lenasia to the Glen to purchase their goods, I eventually contacted Denzil the manager at Gorimas the Glen and he refused to investigate and resolve the issue in any way. The ethos and culture of as per Mr Moola the Director of Gorima’s "hard work and caring is part of Gorimas' culture" so Mr Moola when an issue is raised we get this behaviour from your franchise “WoW” Very Dissapointed Customer