Goscor lift truck service department incompetence

This is the third time in a row I am complaining about service bookings not being honoured. First, after calling to book, I was told that someone would phone back to confirm a date which after 5 days didn’t happen. I had a booking for this past Friday on both my forklifts, ref:068780, no one showed up and no one phoned to cancel or re-schedule. My machines work every single minute so I have to schedule manufacturing around service bookings. When your techs don’t show up, VALUABLE manufacturing time is wasted!!! Who is slacking here!? Sort it out, your customer satisfaction rating is at a 0/10. Poor. Lex Wilson amd Willie Marx are aware of my previous complaints