WP
Werner P
Active since Jan 2020
3
Reviews
0
Industries
Reviews
3 reviews15 months ago
Suzuki Boksburg - Mark Roothman
Excellent service from Mark Roothman at Suzuki Boksburg. Quick and efficient, highly recommended!
0 replies
62 months ago
Goscor lift truck service department incompetence
This is the third time in a row I am complaining about service bookings not being honoured. First, after calling to book, I was told that someone would phone back to confirm a date which after 5 days didn’t happen. I had a booking for this past Friday on both my forklifts, ref:068780, no one showed up and no one phoned to cancel or re-schedule. My machines work every single minute so I have to schedule manufacturing around service bookings. When your techs don’t show up, VALUABLE manufacturing time is wasted!!! Who is slacking here!? Sort it out, your customer satisfaction rating is at a 0/10. Poor. Lex Wilson amd Willie Marx are aware of my previous complaints
0 replies
76 months ago
CEO and Repair Departments failure to attend to faulty tracking unit.
I've been struggling since November 2019 to have a faulty tracking unit repaired, it was repaired earlier but the problem persisted. Fleet department referred me to the Repairs department and this resulted in a promise that the department manager would phone me and schedule a repair. This didn't materialize and I continued phoning numerous without success. I then escalated the issue to the CEO escalations department which resulted in an email from Boitumelo Rathebe, team leader of the CEO escalations department, which stated that I would receive a call from the Repairs department. This was on the 14th of January 2020. No phone calls since then and no reply of numerous mails to CEO escalations department since then. Is this how you deal with fleet clients?
56 replies
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5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (66.66666666666667%)