Disgusted by the inconvenience caused

I have 2 bookings,one for myself and one for my parents...Yes I received a discount for my as they are 55 and above yet I made the booking for 21 August 2025 to 25 August 2025 received a total until 24 August 2025 this is not my fault as the agent I was on a call with suppose to do his work correctly..email send and no response this is clearly not my first time there and wouldn't have chosen this place if we weren't comfortable but I feel this is a fault that needs to be corrected and at least compensated for an a way.