Goudini Spa
Unclaimed Business
|1.4|5 Reviews (last 12 months)|This business does not respond to reviews
Goudini Spa
Unclaimed Business
|1.4
5 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Goudini Spa is facing significant dissatisfaction from guests, including long-standing ATKV members. A recurring theme is inconsistent enforcement of accommodation rules, perceived unprofessional and disrespectful treatment from reception and management, and billing or booking confirmation disputes that left customers feeling misled. Visitors consistently mention declining cleanliness in units, neglected pool facilities with safety concerns, and poor handling of complaints. While a few guests highlight spotless bungalows, excellent restaurant experiences, and welcoming reception staff, these positive notes are overshadowed by widespread frustration around service standards and fairness.
Review Distribution
1.4|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Portia C
1 reviews | Active since Sept 2022
17 Feb 2026, 10:34
Bad Service from Goudini Spa
After the unacceptable experience I had this past weekend, I no longer wish to continue my membership with Goudini Spa Despite paying over R8,000 for a weekend away, I was met with rude, unprofessional, and disrespectful treatment from both the receptionist and the manager. What disappointed me most was the inconsistency and unfairness in how the rules were app**** regarding an extra child in the accommodation. When we arrived, I was told that an extra child was not allowed in the Slanghoek villa, yet another couple standing at the reception at the same time was informed that they could bring an extra person without any issue. When I questioned this, I was told that Boland could take an extra child, but Slanghoek could not “because of the new furniture.” However, during our stay, we observed several families in the surrounding Slanghoek units who had additional children—even in the 5 sleepers. Some of these are people we personally know, and we were also present when the manager told the lady in Boland that she could simply “pay extra for the child.” Despite this, I was aggressively confronted and told to pay an additional R2,980 or lose my current accommodation. The way this situation was handled was unprofessional, inconsistent, and humiliating. I would have understood if the rules were app**** consistently to everyone, but this was clearly not the case. Furthermore, the overall service we received during the stay was well below ATKV standards, and I am extremely disappointed and disgusted by the manner in which we were treated. For these reasons, I am cancelling my membership with immediate effect. Goudini Spa has really dropped in standard. I was a happy member since 2016 but currently its time to say goodbye because rude and bad behaviour is not what we as a family signed up for. Thank you
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Portia C
1 reviews | Active since Sept 2022
17 Feb 2026, 10:34
Bad Service from Goudini Spa
After the unacceptable experience I had this past weekend, I no longer wish to continue my membership with Goudini Spa Despite paying over R8,000 for a weekend away, I was met with rude, unprofessional, and disrespectful treatment from both the receptionist and the manager. What disappointed me most was the inconsistency and unfairness in how the rules were app**** regarding an extra child in the accommodation. When we arrived, I was told that an extra child was not allowed in the Slanghoek villa, yet another couple standing at the reception at the same time was informed that they could bring an extra person without any issue. When I questioned this, I was told that Boland could take an extra child, but Slanghoek could not “because of the new furniture.” However, during our stay, we observed several families in the surrounding Slanghoek units who had additional children—even in the 5 sleepers. Some of these are people we personally know, and we were also present when the manager told the lady in Boland that she could simply “pay extra for the child.” Despite this, I was aggressively confronted and told to pay an additional R2,980 or lose my current accommodation. The way this situation was handled was unprofessional, inconsistent, and humiliating. I would have understood if the rules were app**** consistently to everyone, but this was clearly not the case. Furthermore, the overall service we received during the stay was well below ATKV standards, and I am extremely disappointed and disgusted by the manner in which we were treated. For these reasons, I am cancelling my membership with immediate effect. Goudini Spa has really dropped in standard. I was a happy member since 2016 but currently its time to say goodbye because rude and bad behaviour is not what we as a family signed up for. Thank you
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Whardah D
1 reviews | Active since Apr 2017
29 Jan 2026, 08:41
Booking confirmation
We have a booking for 30 Jan 2026 which is this weekend, we called in to enquire about day visits for the same weekend only to be told that we have an outstanding amount on the booking , goudini spa did not communicate to us at any given time that we owe on the booking. baring in mind that on the day the booking was made the website gave us an amount(R3528) to pay which was paid same time when the booking was made. They are now saying that I owe R752. Imagine we did not call in to enquire about the day visits how would we have known? On check in? I don’t have a R752 to pay the balance if I knew that it will cost me R4280 for 2 night I would have never make the booking 😡 . I am loosing all the money that I paid for the booking only because their system cannot do the calculation. I even got the confirmation email to say that the accommodation is confirmed and paid in full. Only to be told 2 days before check in after we called in they said that we owe in the booking.
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Whardah D
1 reviews | Active since Apr 2017
29 Jan 2026, 08:41
Booking confirmation
We have a booking for 30 Jan 2026 which is this weekend, we called in to enquire about day visits for the same weekend only to be told that we have an outstanding amount on the booking , goudini spa did not communicate to us at any given time that we owe on the booking. baring in mind that on the day the booking was made the website gave us an amount(R3528) to pay which was paid same time when the booking was made. They are now saying that I owe R752. Imagine we did not call in to enquire about the day visits how would we have known? On check in? I don’t have a R752 to pay the balance if I knew that it will cost me R4280 for 2 night I would have never make the booking 😡 . I am loosing all the money that I paid for the booking only because their system cannot do the calculation. I even got the confirmation email to say that the accommodation is confirmed and paid in full. Only to be told 2 days before check in after we called in they said that we owe in the booking.
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zulfa K
1 reviews | Active since Oct 2023
15 Jan 2026, 14:14
Disappointed in respones and time frame
Ive recently visit the spa for a 2 nights stay, after check out, myself and family drove back to cpt, as soon as we got home I called the reception got through to Emma Informing her that my son has left his watch there that was long before the new visiting started, she promised that she will call took my number as well as room number. She never called that day, my question did she ever ask the house aid, the next morning I called she was not available but I was informed she emailed me , I responded there is no email the guys said check ur spams which I did, nothing He ask for details I gave it 5 minutes later bear I mind the next oh sorry the house aid said they got nothing They so unprofessional, the Sharon email sorry they didnt find anything close case Like really now is that howu treated ur guest Im disgusted at the behavior I informed them we forget it there Please check the rooms
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zulfa K
1 reviews | Active since Oct 2023
15 Jan 2026, 14:14
Disappointed in respones and time frame
Ive recently visit the spa for a 2 nights stay, after check out, myself and family drove back to cpt, as soon as we got home I called the reception got through to Emma Informing her that my son has left his watch there that was long before the new visiting started, she promised that she will call took my number as well as room number. She never called that day, my question did she ever ask the house aid, the next morning I called she was not available but I was informed she emailed me , I responded there is no email the guys said check ur spams which I did, nothing He ask for details I gave it 5 minutes later bear I mind the next oh sorry the house aid said they got nothing They so unprofessional, the Sharon email sorry they didnt find anything close case Like really now is that howu treated ur guest Im disgusted at the behavior I informed them we forget it there Please check the rooms
0
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Anonymous
1 reviews | Active since Sept 2009
29 Sept 2025, 09:54
Decline in services and Maintenance at Goudini spa
As long-standing members of the ATKV and loyal visitors to Goudini for more than 20 years, we feel compelled to raise serious concerns about the steady decline we have noticed in the care and upkeep of the resort. We have been members for the past 14 years, and while some units have indeed been upgraded, the main attraction—the pools—have been increasingly neglected. During our recent visits, we noted the following issues: The pool water is consistently murky. Several tiles are chipped, leaving dangerously sharp edges. Both my wife and my son sustained injuries to their toes as a result of the sharp edges in and around the pool areas. The baby pool pump was not working, resulting in no warm water being circulated. This was the coldest the lower pool has been in all my years visiting Goudini Spa The baby pool’s edges were mouldy. Furthermore, the standard of cleaning services has dropped noticeably. We had to request cleaning on the third day of our five-day stay. And even then, the beds were not made, the floors were not mopped, and the bathroom was not cleaned We trust that ATKV will take these concerns seriously and will do their utmost to address them accordingly. We remain committed supporters of ATKV and hope to see Goudini restored to the high standards that made it a premier family destination in the past for our family.
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Anonymous
1 reviews | Active since Sept 2009
29 Sept 2025, 09:54
Decline in services and Maintenance at Goudini spa
As long-standing members of the ATKV and loyal visitors to Goudini for more than 20 years, we feel compelled to raise serious concerns about the steady decline we have noticed in the care and upkeep of the resort. We have been members for the past 14 years, and while some units have indeed been upgraded, the main attraction—the pools—have been increasingly neglected. During our recent visits, we noted the following issues: The pool water is consistently murky. Several tiles are chipped, leaving dangerously sharp edges. Both my wife and my son sustained injuries to their toes as a result of the sharp edges in and around the pool areas. The baby pool pump was not working, resulting in no warm water being circulated. This was the coldest the lower pool has been in all my years visiting Goudini Spa The baby pool’s edges were mouldy. Furthermore, the standard of cleaning services has dropped noticeably. We had to request cleaning on the third day of our five-day stay. And even then, the beds were not made, the floors were not mopped, and the bathroom was not cleaned We trust that ATKV will take these concerns seriously and will do their utmost to address them accordingly. We remain committed supporters of ATKV and hope to see Goudini restored to the high standards that made it a premier family destination in the past for our family.
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