GE
Government Employees Pension Fund Ombudsman (GEPO)
Unclaimed Business
Government & Ombudsman Services|1|4 Reviews (last 12 months)|This business does not respond to reviews
GE
Government Employees Pension Fund Ombudsman (GEPO)
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Government Employees Pension Fund Ombudsman (GEPO)
Government Employees Pension Fund Ombudsman (GEPO) has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Government Employees Pension Fund Ombudsman (GEPO) across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAY
M
Modiehi
1 reviews | Active since Jan 2020
1 Dec 2025, 19:19
Poor service deliver...
Poor service delivery as I submitted my complaint on the 26 of August 2025, when I checked the progress emails were ignored and I made a follow up by phone I was told it went for assessment no correspondence up to this level.
Helpful (0)
|Replies (0)M
Modiehi
1 reviews | Active since Jan 2020
1 Dec 2025, 19:19
Poor service deliver...
Poor service delivery as I submitted my complaint on the 26 of August 2025, when I checked the progress emails were ignored and I made a follow up by phone I was told it went for assessment no correspondence up to this level.
0
Replies (0)HS
Hestelle S
1 reviews | Active since Jan 2020
30 Jul 2025, 07:53
GEPO is terrible with help
I struggle now 5 months with my divorce money to be paid out? The phones is off few times a week, the feedback on emails is terrible. If i get through on the lines, you hold on for more than a hour just to have somebody to assist with nothing they can help. My court order states 60 days for my money to be paid out... This is now 5 months.. First the excuse was 60 working days which i waited, and now it is just somewhere or nowhere by the payments department with no feedback on when it will be approved.... I need my money urgently - i have to support my child, have urgent bills to pay... They just do not care of give any answer on when it will go through to sars...... I am really tired of waiting i dont know what to do
Helpful (0)
|Replies (0)HS
Hestelle S
1 reviews | Active since Jan 2020
30 Jul 2025, 07:53
GEPO is terrible with help
I struggle now 5 months with my divorce money to be paid out? The phones is off few times a week, the feedback on emails is terrible. If i get through on the lines, you hold on for more than a hour just to have somebody to assist with nothing they can help. My court order states 60 days for my money to be paid out... This is now 5 months.. First the excuse was 60 working days which i waited, and now it is just somewhere or nowhere by the payments department with no feedback on when it will be approved.... I need my money urgently - i have to support my child, have urgent bills to pay... They just do not care of give any answer on when it will go through to sars...... I am really tired of waiting i dont know what to do
0
Replies (0)D
Dagny
1 reviews | Active since Jan 2020
3 Jul 2025, 08:34
GEPO was given a complaint in January 2025
GEPO was given a complaint in January 2025. When contacted in May, the complaint was not looked at. The member Nthabiseng Maleka who is assigned to the complaint is on leave most of the time and never returns calls. The receptionist is rude. They are aware of the phone numbers calling in and won't answer when they know who it is. Upon calling from a different number the call is answered. I was promised in May that I must wait till 19 June and the feedback I received on 24th of June is a blank document. I contacted the office and sent an email and no response. Till today I can't get ahold of Nthaniseng Maleka. The only time the member calls back is when I inform her that I will be reporting her on social media platforms. The member is aware that SARS is sending final notice messages for money that was not received. GEPF can not account for money that was owed to me but a directive was issued to SARS.
Helpful (0)
|Replies (0)D
Dagny
1 reviews | Active since Jan 2020
3 Jul 2025, 08:34
GEPO was given a complaint in January 2025
GEPO was given a complaint in January 2025. When contacted in May, the complaint was not looked at. The member Nthabiseng Maleka who is assigned to the complaint is on leave most of the time and never returns calls. The receptionist is rude. They are aware of the phone numbers calling in and won't answer when they know who it is. Upon calling from a different number the call is answered. I was promised in May that I must wait till 19 June and the feedback I received on 24th of June is a blank document. I contacted the office and sent an email and no response. Till today I can't get ahold of Nthaniseng Maleka. The only time the member calls back is when I inform her that I will be reporting her on social media platforms. The member is aware that SARS is sending final notice messages for money that was not received. GEPF can not account for money that was owed to me but a directive was issued to SARS.
0
Replies (0)SC
Shana C
1 reviews | Active since Jan 2020
5 Apr 2025, 10:36
GEPF POOR SERVICE
GEPF feels that my pension money belongs to them. i claimed from the two pot sytem on 2025/03/03.I claim was processed and i waited ..4 weeks later i checked the progress only to find out tbat my claim was rejected at the bank.I had to find out 4 weeks later after i called them.They did not inform me at all.Then i had to go through a whoke process at home affairs and apply for a temporary id and an id..this took three days to complete this .It forwarded tge bankkng confirmation letter weeks ago and recentky with the id.Everytime i call each consultant tells me a different story.It' s almost two months later and i haven't received my money!!! Is this your pension money???? I would like to know? if this money came from their hardwork and sweat. Why am i being sent up and down and calling like a lunatic for my own money.They keep telling me they sent my updated documents.Then when i call again someone else informs me that it has not been sent ..I sent emails after emails and no one responds..Why are they hoidung onto my money!!! my money !! Money i worked for!!! I cannot express my frustration right now..Nothing has been done since the 2025/03/03. They don't answer emails ,you cannot get through to them!!! what are they doing here ?? But they receive salary every month for doing what? this is poor servuce at it's best.It's my money!!!
Helpful (0)
|Replies (0)SC
Shana C
1 reviews | Active since Jan 2020
5 Apr 2025, 10:36
GEPF POOR SERVICE
GEPF feels that my pension money belongs to them. i claimed from the two pot sytem on 2025/03/03.I claim was processed and i waited ..4 weeks later i checked the progress only to find out tbat my claim was rejected at the bank.I had to find out 4 weeks later after i called them.They did not inform me at all.Then i had to go through a whoke process at home affairs and apply for a temporary id and an id..this took three days to complete this .It forwarded tge bankkng confirmation letter weeks ago and recentky with the id.Everytime i call each consultant tells me a different story.It' s almost two months later and i haven't received my money!!! Is this your pension money???? I would like to know? if this money came from their hardwork and sweat. Why am i being sent up and down and calling like a lunatic for my own money.They keep telling me they sent my updated documents.Then when i call again someone else informs me that it has not been sent ..I sent emails after emails and no one responds..Why are they hoidung onto my money!!! my money !! Money i worked for!!! I cannot express my frustration right now..Nothing has been done since the 2025/03/03. They don't answer emails ,you cannot get through to them!!! what are they doing here ?? But they receive salary every month for doing what? this is poor servuce at it's best.It's my money!!!
0
Replies (0)MS
Mosadiotsile S
1 reviews | Active since Jan 2020
18 Jun 2024, 12:46
I'm heart broken
I write this with a heavy heart where by I resigned from my work for me to care for my disabled child who was involved in an accident last year and left him crippled and not being able to do anything by himself so as young as I am I had to resign from my work to gather money so that he can get medication and pay doctors since I could afford while working now gpaa my documents has been sitting at contribution for 4 weeks now and Icalledcouple of times telling me that they will escalate the matter but nothing changes and theres no feed back of what is the problem .I'm so weak because looking how this are I might end up being one of the victims of those waiting for over a year .what will happem to my 15 year old kid
Helpful (0)
|Replies (0)MS
Mosadiotsile S
1 reviews | Active since Jan 2020
18 Jun 2024, 12:46
I'm heart broken
I write this with a heavy heart where by I resigned from my work for me to care for my disabled child who was involved in an accident last year and left him crippled and not being able to do anything by himself so as young as I am I had to resign from my work to gather money so that he can get medication and pay doctors since I could afford while working now gpaa my documents has been sitting at contribution for 4 weeks now and Icalledcouple of times telling me that they will escalate the matter but nothing changes and theres no feed back of what is the problem .I'm so weak because looking how this are I might end up being one of the victims of those waiting for over a year .what will happem to my 15 year old kid
0
Replies (0)NM
Nonkululeko M
1 reviews | Active since Jan 2020
23 Feb 2024, 11:53
Treated unfairly
Hello I have been sending tons of emails since the last year around August the latest, the people took long to respond to my emails and they gave me a ring they promised to sort out my problems as soon as possible, it February the 23rd today still got no proper response from them , I sent and email in December they told me that they only have one assessor and that assessor is still busy with my investigation, I tried again to contact their office they only rep**** once and told me to at least give them a week so they can gather all the information I need from them and what I need to know it is the end of full two weeks but still got nothing from them I even asked whether should I go there in person maybe their help would be different and much more easier for us all, I still got no response until today they are very quiet and not helpful at all , how do they help the rest or other people? Their investigation took 7months and yet I haven't got any response like really ? They treat us like **** and they are not helping at all
Helpful (0)
|Replies (0)NM
Nonkululeko M
1 reviews | Active since Jan 2020
23 Feb 2024, 11:53
Treated unfairly
Hello I have been sending tons of emails since the last year around August the latest, the people took long to respond to my emails and they gave me a ring they promised to sort out my problems as soon as possible, it February the 23rd today still got no proper response from them , I sent and email in December they told me that they only have one assessor and that assessor is still busy with my investigation, I tried again to contact their office they only rep**** once and told me to at least give them a week so they can gather all the information I need from them and what I need to know it is the end of full two weeks but still got nothing from them I even asked whether should I go there in person maybe their help would be different and much more easier for us all, I still got no response until today they are very quiet and not helpful at all , how do they help the rest or other people? Their investigation took 7months and yet I haven't got any response like really ? They treat us like **** and they are not helping at all
0
Replies (0)ES
Elsie S
1 reviews | Active since Jan 2020
9 Mar 2022, 11:22
GEPO - I do not believe they have solved any complaints - need to be investigated
I first contacted them in Dec 2021, I sent all the docs in Jan 2022 and literally was registered only a month later. I do not believe this ombudsman is going to smoke the pipe- apparently over 500 complaints of money not being transferred in time (60 days as per GEPF brochure and website is the period in which GEPF must transfer) I do not think GEPO has solved a single complaint. Need to be investigated and monitored
Helpful (0)
|Replies (0)ES
Elsie S
1 reviews | Active since Jan 2020
9 Mar 2022, 11:22
GEPO - I do not believe they have solved any complaints - need to be investigated
I first contacted them in Dec 2021, I sent all the docs in Jan 2022 and literally was registered only a month later. I do not believe this ombudsman is going to smoke the pipe- apparently over 500 complaints of money not being transferred in time (60 days as per GEPF brochure and website is the period in which GEPF must transfer) I do not think GEPO has solved a single complaint. Need to be investigated and monitored
0
Replies (0)