I'm heart broken

I write this with a heavy heart where by I resigned from my work for me to care for my disabled child who was involved in an accident last year and left him crippled and not being able to do anything by himself so as young as I am I had to resign from my work to gather money so that he can get medication and pay doctors since I could afford while working now gpaa my documents has been sitting at contribution for 4 weeks now and Icalledcouple of times telling me that they will escalate the matter but nothing changes and theres no feed back of what is the problem .I'm so weak because looking how this are I might end up being one of the victims of those waiting for over a year .what will happem to my 15 year old kid