Grace Removals is Awful

I've written public reviews of this company before but as I'm limited to one review in most places, and I cannot respond to responses in most cases, I want to leave this review here not as a complaint about initial dealings with this company but to help ensure that nobody reading this company's responses to my other public reviews is fooled - their follow-up service to public complaints is even worse than that which made me complain in the first place. In addition to that, the team member assigned to 'dealing' with my complaint was just plain rude and incompetent. Do NOT use this company.