Non existent customer service - this doesn't exist at Grafton Everest

Whilst I've found the quality of their products to be fine, the standard of their customer (non) service is absolutely appalling. When the reclining back release lever on one of our two recliners broke a couple of years ago Grafton Everest provided no support or assistance at all. I eventually found a furniture manufacturer in Jo'burg that could assist, but regretfully I've lost their contact details. Recently the reclining back release of our second recliner has broken and despite my providing the model name, a photograph of the broken part and a photograph of the actual recliner, after nearly a month they have still not been able to help me. There are many other competitive brands of furniture in South Africa, so as Grafton Everest quite obviously couldn't give a damn about their massive numbers of unresolved customer complaints, I shall make sure to avoid them in the future.