IM
Ian M
Active since May 2012
9
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Reviews
9 reviews12 months ago
*****ic Eskom's chatbot doesn't work - so why would human beings?
I write this review in the forlorn hope that someone, anyone, from Eskom might read it and take action. I also hope to win the lottery someday. For literally months we've been trying to submit our meter readings without any success. this has been reported over and over and over again, but nothing has been done. CSOnline doesn't work. Alfred the (useless) Chatbot doesn't work. The Eskom App doesn't work. All three accept our account number as correct and show our correct address, but from there on it's a total waste of time. I have documentation in the form of screen shots to prove my case, but as the customerservices@eskom.co.za email address has now been cancelled and shut down the only way to contact Eskom is by telephone. I've been promised over and over again, month after month, that this problem will be corrected, but of course nothing has been done. In the meantime we're all be told how easy it is to submit our meter readings and that we should all do that to avoid being overcharged. What a joke, although an extremely unpleasant one. In the meantime, I've cancelled the bank direct debit that we had in place for literally twenty five years and now wait for a final demand before paying our overdue account each month. If I could give a minus star rating I would.
0 replies
13 months ago
Non existent customer service - this doesn't exist at Grafton Everest
Whilst I've found the quality of their products to be fine, the standard of their customer (non) service is absolutely appalling. When the reclining back release lever on one of our two recliners broke a couple of years ago Grafton Everest provided no support or assistance at all. I eventually found a furniture manufacturer in Jo'burg that could assist, but regretfully I've lost their contact details. Recently the reclining back release of our second recliner has broken and despite my providing the model name, a photograph of the broken part and a photograph of the actual recliner, after nearly a month they have still not been able to help me. There are many other competitive brands of furniture in South Africa, so as Grafton Everest quite obviously couldn't give a damn about their massive numbers of unresolved customer complaints, I shall make sure to avoid them in the future.
0 replies
19 months ago
Excellent service, competitive prices, conveniently located.
Palm Tyres in George fitted two tyres for me at a very competitive price. A problem occurred, no excuse was made and it was corrected to my 100% satisfaction. I reside in Gauteng; when I couldn't obtain the identical tyres there Palm Tyres found them for me in George, again at a competitive price, then ordered them for me. Whilst they were being fitted (they are always busy) I visited the excellent George Museum, literally a five minute walk away, but could equally have used either of two equally nearby fast food outlets. I cannot recommend Palm Tyres in George too highly.
0 replies
20 months ago
Showmax should be renamed Showmin
We have, or had, Showmax included with our DSTV account and watched it on a regular basis, they then "reorganised" their service and ever since we cannot access it. I have personally visited the DSTV Service Centre in Randburg three (3) times, most recently this week, but to no avail. Whilst we've always received good service from DSTV, they advise me that when the message "a problem has occurred" shows on the screen when trying to access Showmax, only Showmax can fix it. My complaint has been escalated to Showmax for action, but judging by the inefficient and apathetic way they're handling the many people sharing the same problem as me, I doubt it will be settled any time soon. Showmax management should be ashamed of themselves, firstly for allowing an "upgrade" to be actioned that disconnected many of their customers and secondly for allowing this problem to continue for so long without being fixed, or any explanation or apology being made. Showmax should be renamed Showmin as they provide minimum customer service.
53 replies
23 months ago
Excellent all round
Excellent service, excellent product, competitive pricing. Syntronics allows collection, which for me is a big plus. When I called to collect my confirmed and paid for order it was found that the product I had ordered was out of stock (Syntronics were the only outlet I could find that had it - and at an excellent price). Without asking me they upgraded my purchase to a higher value item at no additional cost. Their website is well worth a visit.
0 replies
23 months ago
Non existent customer service
Over the years we have bought several sets of Grafton Everest furniture, with both fabric and leather upholstery. Our latest acquisition a few years ago was for two recliners. One of these has a failed reclining mechanism. I have sent two urgent emails requesting information as to how we can have the faulty chair repaired, but without any response. Where is the customer service we used to receive from Grafton Everest in the past?
0 replies
34 months ago
********* Lufthansa
I sent the following email to Lufthansa and received a reply that this was normal marketing practice in the airline industry. As a professional marketeer and member of the British Chartered Institute of Marketing since 1977, I can only comment that there is a difference between ethical and ********* marketing, of which this is a prime example. Neither I nor my friends and relatives will use Lufthansa again. My complaint FB ID 37453473 with Lufthansa refers. "Having used Lufthansa several times in the past I searched their website for fares to visit the UK during June 2023. I How do I make a complaint to Lufthansa by email? I was overcharged when I made my booking and need to discuss this before taking it further in social media. PLEASE NOTE: Lufthansa 1 - 04/05/23 - 17.01 hrs - R12,141.43 Lufthansa 2 - 04/05/23 - 16.05 hrs - R11,791.64 Lufthansa 3 - 04/05/23 - 17.18 hrs - R10,741.43 When I made my 1st enquiry the price was R11,791.64 When I made my 2nd enquiry the price has increased to R12,141.43 WITH A MESSAGE IN RED STATING THAT THERE WERE ONLY ONE SEAT REMAINING. I therefore made this reservation. After making and paying for the reservation I rechecked and found that there were other seats available and the price had reduced to R10,741.43 I have made many flights with Lufthansa, for both business pleasure. I drove to the Johannesburg office to discuss this matter and found that it had been closed. I've tried to find other ways to discuss this matter and have been unable to find any other than this method. Either an error has occurred in the online booking system or I was deliberately ******* into paying a higher price for my airline ticket; presently I am assuming the former. My request is either for a refund of the price difference or preferably a ticket upgrade on my flights to and from London. I shall look forward to hearing from you in due course. Many thanks and kind regards."
0 replies
42 months ago
KFC "Customer Service" is non-existent, as robots don't care.
I had a poor experience at a local KFC. The chicken was over cooked and the gravy was 50% liquid. I kept the receipt, made a detailed report to KFC customer service and received an email stating that a CAS number (strange how they use the same terminology as SAPS) had been opened and would I provide full details. I responded that I had already provided full details. I then received another email opening a second CAS and asking me to provide full details. I replied that I had already provided full details and received a SMS stating that I should call KFC, to which I replied that as a customer they should contact me and not the other way around. I then heard nothing more. Yesterday I sent another email to their customer service stating that if I received another robotic reply I would post everything on Hello Peter, to which I received yet another automated reply stating that KFC cares for their customers, a third CAS has been opened, and would I supply full details of my complaint. KFC obviously uses an automated system for their customer service that is not operated by staff that actually care. Several times the statement has been made that someone will contact me, but no one has. My only course of action now is to never use KFC again as their so called customer care is non-existent. A "customer care" system that puts customers on a continually revolving roundabout that results in nothing happening is actually worse than not having one at all. I shall not bother trying to communicate with the KFC robotic customer care department again as it's a total waste of time.
0 replies
46 months ago
Seiko watch repair
I'm a Seiko watch enthusiast and had a problem with a watch that I had bought in Kuwait around forty years ago. When I took it to Treger Brands, the Seiko agent in South Africa, they told me that it was unlikely that there were spare parts still available for that watch, nor possibly even a suitable battery. However, the watch was fully repaired and is now operating perfectly once again. Excellent service!
0 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)