TG
Treger Group
Unclaimed Business
TG
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSG
Sansi G
1 reviews | Active since Jan 2020
15 Dec 2024, 06:33
Never use Thomas Sabo and Treger Group
Never use the online facility, it's almost 3 weeks and no sign of delivery! Inefficient and useless! The lady at Sandton City said she's happy for me to write a bad review on all platforms because it's not her problem!
Helpful (0)
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Sansi G
1 reviews | Active since Jan 2020
15 Dec 2024, 06:33
Never use Thomas Sabo and Treger Group
Never use the online facility, it's almost 3 weeks and no sign of delivery! Inefficient and useless! The lady at Sandton City said she's happy for me to write a bad review on all platforms because it's not her problem!
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Replies (0)HW
Hue-Tsi Wu
1 reviews | Active since Jan 2020
16 Oct 2024, 05:43
Does not repair/replace watch in warranty. Do not buy from them.
Bought a water-resistant watch online from The Watch Boutique (#TWB1960, Casio Mens 100M - AE-1200WH-1AVDF). Now it has water inside. It is still within warranty but the Treger Group repair department does not respond (other than an automated email reply with ticket number 26334). The online customer service says they can't help. The shop at Canal Walk also refuses to help, saying it was bought online. It looks like they don't honour warranties. Do not buy from them.
Helpful (0)
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Hue-Tsi Wu
1 reviews | Active since Jan 2020
16 Oct 2024, 05:43
Does not repair/replace watch in warranty. Do not buy from them.
Bought a water-resistant watch online from The Watch Boutique (#TWB1960, Casio Mens 100M - AE-1200WH-1AVDF). Now it has water inside. It is still within warranty but the Treger Group repair department does not respond (other than an automated email reply with ticket number 26334). The online customer service says they can't help. The shop at Canal Walk also refuses to help, saying it was bought online. It looks like they don't honour warranties. Do not buy from them.
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Replies (0)SY
Shannon Y
1 reviews | Active since Jan 2020
31 Jan 2024, 09:32
Poor products and service
Absolutely no customer service. No reply to emails, no answers when phoning. Watch is still under warrantly; water resistant watch that now has water damage. **** product and **** customer service.
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Shannon Y
1 reviews | Active since Jan 2020
31 Jan 2024, 09:32
Poor products and service
Absolutely no customer service. No reply to emails, no answers when phoning. Watch is still under warrantly; water resistant watch that now has water damage. **** product and **** customer service.
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Chandre C
1 reviews | Active since Jan 2020
8 Dec 2023, 08:06
Pathetic service received from Bella Luna
Terrible service received from the online support (Bella Luna) they never answer their phones, I had couriered two SWATCH watches back to them for exchange, I told them what watches I would like in exchange and now they won't respond to my emails or pick up the phone. This is absolutely ridiculous.
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Chandre C
1 reviews | Active since Jan 2020
8 Dec 2023, 08:06
Pathetic service received from Bella Luna
Terrible service received from the online support (Bella Luna) they never answer their phones, I had couriered two SWATCH watches back to them for exchange, I told them what watches I would like in exchange and now they won't respond to my emails or pick up the phone. This is absolutely ridiculous.
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Nick D
1 reviews | Active since Jan 2020
9 Nov 2023, 09:04
Excellent service from Swiss Watch Brands & Treger Group
I'd like to compliment Swiss Watch Brands, a division of the Treger Group and especially the representative I dealt with, Mr Vincent Motong, for the excellent service I received after I had my Tissot Touch II watch sent in for a "service. After I had a bad experience taking my watch to a dealer and not getting it fixed, I contacted Vincent. It took a while but I have my watch, couriered to me in the Western Cape.... at their cost, back in perfect working condition. Well done Swiss Watch Brands and Mr Motong!!
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Nick D
1 reviews | Active since Jan 2020
9 Nov 2023, 09:04
Excellent service from Swiss Watch Brands & Treger Group
I'd like to compliment Swiss Watch Brands, a division of the Treger Group and especially the representative I dealt with, Mr Vincent Motong, for the excellent service I received after I had my Tissot Touch II watch sent in for a "service. After I had a bad experience taking my watch to a dealer and not getting it fixed, I contacted Vincent. It took a while but I have my watch, couriered to me in the Western Cape.... at their cost, back in perfect working condition. Well done Swiss Watch Brands and Mr Motong!!
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Caro O
1 reviews | Active since Jan 2020
14 Nov 2022, 13:09
Useless customer service/not receiving items
I ordered from SWATCH which is managed by Treger Group within South Africa. Customer service is shocking. Months without responses. My watch still hasn’t arrived after ordering it over two months ago. They are no help.
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Caro O
1 reviews | Active since Jan 2020
14 Nov 2022, 13:09
Useless customer service/not receiving items
I ordered from SWATCH which is managed by Treger Group within South Africa. Customer service is shocking. Months without responses. My watch still hasn’t arrived after ordering it over two months ago. They are no help.
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IM
Ian M
1 reviews | Active since Jan 2020
20 Jul 2022, 12:31
Seiko watch repair
I'm a Seiko watch enthusiast and had a problem with a watch that I had bought in Kuwait around forty years ago. When I took it to Treger Brands, the Seiko agent in South Africa, they told me that it was unlikely that there were spare parts still available for that watch, nor possibly even a suitable battery. However, the watch was fully repaired and is now operating perfectly once again. Excellent service!
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Ian M
1 reviews | Active since Jan 2020
20 Jul 2022, 12:31
Seiko watch repair
I'm a Seiko watch enthusiast and had a problem with a watch that I had bought in Kuwait around forty years ago. When I took it to Treger Brands, the Seiko agent in South Africa, they told me that it was unlikely that there were spare parts still available for that watch, nor possibly even a suitable battery. However, the watch was fully repaired and is now operating perfectly once again. Excellent service!
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