Bull **** customer service, especially if you want a refund

Grammarly literally just ****ing deducted R2704.05 from my account without my consent. They're telling me about giving a percentage of that back like I said they can take that money in the first place. Terrible company with no regard for people whatsoever. Who in their right mind would pay to get a spelling check when you can do that for free? Now they don't want to give me my refund.