GL
Grand Lux Boutique Manor Hermanus
Unclaimed Business
GL
Grand Lux Boutique Manor Hermanus
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Ms S
1 reviews | Active since Jan 2020
18 Nov 2024, 10:55
Never stay here in Herm****!
After arrival we notified establishment that we do not have warm water in the dual spa bath. According to them they were not aware of the problem and promised to look into the matter. They informed us that we just have to wait 30 minutes. We returned few hours later from dinner (around 22:00), still no warm water. We phoned again to enquire. Few minutes later a very aggressive and arrogant owner was at our door to inform us that we need to leave the property “as they will not be able to satisfy us”. 1. If you were not aware of the water issue, why become so extremely defensive & aggressive?? 2. Why not just apologize for the inconvenience & ask the client if they prefer to stay or leave? 3. Lastly, chase clients away late at night to find alternative accommodation?!?! Upon reading other reviews afterwards, it seems that the owner has serious aggresive & unprofessional tendencies. She also immediately slams reviewers if they mention any negative aspects. I’ve NEVER come across such unprofessionalism in my entire life. This establishment is a HARD NO!
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Ms S
1 reviews | Active since Jan 2020
18 Nov 2024, 10:55
Never stay here in Herm****!
After arrival we notified establishment that we do not have warm water in the dual spa bath. According to them they were not aware of the problem and promised to look into the matter. They informed us that we just have to wait 30 minutes. We returned few hours later from dinner (around 22:00), still no warm water. We phoned again to enquire. Few minutes later a very aggressive and arrogant owner was at our door to inform us that we need to leave the property “as they will not be able to satisfy us”. 1. If you were not aware of the water issue, why become so extremely defensive & aggressive?? 2. Why not just apologize for the inconvenience & ask the client if they prefer to stay or leave? 3. Lastly, chase clients away late at night to find alternative accommodation?!?! Upon reading other reviews afterwards, it seems that the owner has serious aggresive & unprofessional tendencies. She also immediately slams reviewers if they mention any negative aspects. I’ve NEVER come across such unprofessionalism in my entire life. This establishment is a HARD NO!
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