M
Ms S
Active since Jul 2023
5
Reviews
0
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Reviews
5 reviews8 months ago
Discovery Health Failed to Pay Claim – Wrongfully Blacklisted
In 2024 I underwent an operation at Intercare Southdowns Day Hospital. Upon admission, I paid a deposit of R10,600. The hospital then submitted the claim to Discovery Health, my medical aid. The claim total was R16,030.38. Discovery confirmed to my financial advisor that they paid the balance of R5,430.38 (after my deposit). However, Intercare’s statements reflect that no such payment was ever received, with multiple reversals showing a net payment of R0. Despite repeated escalations by both myself, my financial advisor, and even Discovery’s own Franchise Director (Petri Nienaber), the matter was never resolved. Discovery maintains they paid the hospital, but the hospital confirms (with proof) that no payment cleared. As a result, Intercare has now handed me over for collection and I am being blacklisted with the credit bureau for an amount that Discovery should have settled more than a year ago. I find this treatment unacceptable. Discovery has failed to: • Provide clear and consistent remittance statements. • Ensure their “payment” actually reached the service provider. • Protect me, their paying member, from being wrongfully blacklisted over an administrative error on their side. I demand urgent resolution and written confirmation from Discovery that the hospital has been paid and that my name is cleared with the credit bureau immediately.
318 replies
17 months ago
Never stay here in Herm****!
After arrival we notified establishment that we do not have warm water in the dual spa bath. According to them they were not aware of the problem and promised to look into the matter. They informed us that we just have to wait 30 minutes. We returned few hours later from dinner (around 22:00), still no warm water. We phoned again to enquire. Few minutes later a very aggressive and arrogant owner was at our door to inform us that we need to leave the property “as they will not be able to satisfy us”. 1. If you were not aware of the water issue, why become so extremely defensive & aggressive?? 2. Why not just apologize for the inconvenience & ask the client if they prefer to stay or leave? 3. Lastly, chase clients away late at night to find alternative accommodation?!?! Upon reading other reviews afterwards, it seems that the owner has serious aggresive & unprofessional tendencies. She also immediately slams reviewers if they mention any negative aspects. I’ve NEVER come across such unprofessionalism in my entire life. This establishment is a HARD NO!
0 replies
23 months ago
Worst place to stay in Pretoria!
Worst place to stay in Pretoria! We are currently staying in rooms 508 & 509 (two bedroom apartments). Dirty, disgusting, utterly neglected. Don’t let the website photos of Bookings.com fool you! Host replying “thanks for bringing this to our attention. We sincerely apologize.” Something seriously must be wrong if you missed all of this!
0 replies
25 months ago
Bryte Insurance is a ****
Bryte has always been my first choice in travel insurance - until I actually had to claim! On our family holiday in France December 2023 our train got cancelled by the company and we were stuck for 4 days having to make alternative arrangements for travel and accommodation. Becauce it was peak travel season and public holidays expenses were extremely high! In January 2024 (when we arrived back home) I started the process to claim back from Bryte. At first the online submission process didn’t work, so I tried phoning, emailing - but no success getting hold of anyone to assist us. After numerous attempts over two weeks, I was eventually able to submit successfully online. I kept on following up to make sure they received our claim, but again no one is responding. It’s been two months, hundreds of emails & unsuccessful phone calls (waiting on the phone for more than an hour in a que, getting to the first position in line, just to get cut off!) NO RESPONSE from Bryte! No answers! Nothing! Do they even exist???
56 replies
33 months ago
Excellent service!
Very professional & helpful. Want to help their clients as best as possible.
60 replies
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4 Star
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1 Star
4 (80%)