Poor attitude

<p>My self and a freind frequent Grandslam Edenvale on a fairly regular basis. We land up ordering the same, and on a few occassions, we have had to return the order. The same has happened on 3 occasions where i have ordered a take away only to get home and find the order was incorrect. I have spoken to Joa, the manager, i think thats how to spell it, re this take away problem. He has been pretty blase and blaming me as to not ordering correctly over the phone. I was on all three occasions in the pub when ordering. On the few times we have complained inside the pub, he has been so cool about the complaint. He deals with it but the ttitude is so aloof, it is as if he is doing us the, customer, the favour. While the food is usually good, it is the service that has gone right down. Yesterday we had to send something back, not big orders, but the attitude to rectifying what we want, is appauling. Food good, attitude sucks.</p>