Graphiprint, STAY FAR AWAY!

What a disaster of Olympic proportions! Graphiprint have done my business card and stationery design and printing since 2016 when they charged me about R1200 just for the designs. All went well until 6 February 2025 when I ordered more personalized stationery. The owner, of this business, Theresa, informed me that my artwork back-ups were ****** in a burglary (back-ups were not in a safe) and she needed the artwork to print, which I didn't have but sent her samples of the required stationery. She also moved from Olympus to her house in Faerie Glen. She accepted that the stationery would have to be redesigned, and she would have it done. Instead of getting a graphic designer to do it, Theresa decided to re-do the designs with no training or clue how to copy the artwork, couldn't find the right colours, correct fonts, right sizes and printed 1 sample of each which she asked me to approve at her house. She sent me a PIN location with no address so GPS took me to the street but could not locate exact house. I called her to get the street number, but she didn't answer her phone. I messaged her asking for the exact address twice which she has to date not rep**** to. I thought my GPS might have misbehaved so I drove out a second time with the same result. I called her again, and again she failed to answer. I called her the following week to check the artwork, and she told me to drive to Lombardy which is far from me. She offered to bring the samples to me for approval about 3 weeks later. Again, wrong colours, wrong font, wrong size and looked like a 6yr old had "designed" it. I gave her more samples and again 2 weeks later she brought me 1 sample of each to approve. Again, the artwork was shocking and again I showed her what was wrong with them. Thats when she blew her top and sent me the following message... "I suggest you please take your business elsewhere." Please be warned, this is not a company you would want to do business with.