SANRAL Grasmere Toll Plaza

Good day,

Please advise why the toll station allowed me to pay every time I use the toll with my credit card, but on Tuesday night coming back from the Vaal I was told they don't accept credit cards only Garage cards. I passed through earlier going to the Vaal without any issues. The gantry on re-entering the Grasmere toll towards Johannesburg next to the ETAG gantries that were also not functioning, was the issue. A lady with spectacles was manning this entry point. The lady would not take my card, so I explained that I use it daily without any problem. I was treated rudely and no attempt to swipe my card was done. I had no cash on me, as I only used my card. This was a very bad experience and apparently lots of people suffered the same fate.

I am annoyed and very disappointed that a normal trip existing accepted my card on return not. Why? What was the reason for insisting on cash? Something isn't right here.