Good installation. Bad in all other areas

I'm going to give my honest opinion here sharing my own mistakes and the positives and the negatives. First off. I cannot give enough praise in terms of the actual installation. It was professionally done without any flaws. Everything else though was a mess. Their online system for creating quotes is confusing and don't think you can email them for any answers. It's an automated system which shows complete negligence in customer satisfaction. Most of my communication was done via WhatsApp. My initial conversations done by the person visiting my premises for installing new lawn with a simple automated sprinkler system was estimated to be 15k. Imagine to my surprise receiving two quotes seperate for MUCH more. For the grass installation and sprinkler system as seperate. The quoted came Almost 6 hours apart. My mistake here is on my own and I admit that for not reading the quote correctly based on my prior talks to the guy in person. If this happened in one quote I probably wouldn't have accepted the quote first off as it is unreasonably high. That I can accept. What I cannot accept is the installation of WRONG grass for my lawn. Kykuyu was installed for a lawn mostly situated under shade. This is pure negligence and cost me extra money to prune my trees. As a professional service. Not having any communication via email. Installing the wrong type of grass. And just the general coldness of the people I was dealing with. I would not recommend them to anyone else. Ide rather have the right decisions made for my lawn by true professionals and clear communication. And they are expensive. I feel you can get more bang for buck with other grass installation services.if you do use them. Make sure you do your own research thoroughly first as I won't trust their opinion. All my grass is dying so feels like a huge waste of an investment. Partly my own fault though