Green Motion
Unclaimed Business
|1.4|11 Reviews (last 12 months)|This business does not respond to reviews
Green Motion
Unclaimed Business
|1.4
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Green Motion is generating significant dissatisfaction across its South African operations, particularly around vehicle rental collection and deposit handling. Customers consistently mention long delays in receiving refundable deposits, with conflicting timelines provided by staff. A recurring theme is the lack of a proper office at airport locations such as OR Tambo, leaving renters waiting in parking garages. Many reviewers describe unexpected charges, unresponsive support, and vehicles not matching what was booked. A small positive note emerges from the East London branch, where individual staff are praised for professionalism.
Performance(last 12 months):
Trustindex Rating
2.3TrustIndex
2.3
Review Distribution
1.4|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNC
Nasser C
1 reviews | Active since Jan 2020
25 May 2026, 09:53
REFUND MY DEPOSIT!! U HAVE TO FIGHT THEM.
Dear U Save Management, I am extremely disappointed and frustrated by the poor handling of my deposit refund and the lack of accountability shown by your staff. I returned the vehicle on 27/04/2026 and have still not received my deposit refund almost one month later. On 19/05/2026, I contacted your office and spoke to Luke, who assured me that my refund would be processed. I accepted this assurance in good faith. Today, 25/05/2026, I again had to follow up and spoke to ANOTHER STAFF. He initially informed me that payment had already been made and that I simply needed to wait as it was an EFT. I immediately requested proof of payment. Only then was I informed that Luke had in fact forgotten to process the deposit into my account last week. This is completely unacceptable. I was first given incorrect information and then received a contradictory explanation only after requesting proof. Customers should not have to chase after their own money or be given misleading information. This demonstrates a serious lack of communication, accountability, and professionalism. I am furious that a refund which should have been routine now requires repeated follow-up calls from my side and is only being processed today — one full month after returning the vehicle. I frequently travel to Port Elizabeth and have made use of your services before, but this experience has left me with very little confidence in using your company again. Customer service and accountability play a major role in deciding where clients return. I demand immediate confirmation that payment has been processed today together with proof of payment. I also expect management to address this matter internally so that other customers do not experience this level of poor service and unnecessary delays. I await your urgent response. Kind regards,
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Nasser C
1 reviews | Active since Jan 2020
25 May 2026, 09:53
REFUND MY DEPOSIT!! U HAVE TO FIGHT THEM.
Dear U Save Management, I am extremely disappointed and frustrated by the poor handling of my deposit refund and the lack of accountability shown by your staff. I returned the vehicle on 27/04/2026 and have still not received my deposit refund almost one month later. On 19/05/2026, I contacted your office and spoke to Luke, who assured me that my refund would be processed. I accepted this assurance in good faith. Today, 25/05/2026, I again had to follow up and spoke to ANOTHER STAFF. He initially informed me that payment had already been made and that I simply needed to wait as it was an EFT. I immediately requested proof of payment. Only then was I informed that Luke had in fact forgotten to process the deposit into my account last week. This is completely unacceptable. I was first given incorrect information and then received a contradictory explanation only after requesting proof. Customers should not have to chase after their own money or be given misleading information. This demonstrates a serious lack of communication, accountability, and professionalism. I am furious that a refund which should have been routine now requires repeated follow-up calls from my side and is only being processed today — one full month after returning the vehicle. I frequently travel to Port Elizabeth and have made use of your services before, but this experience has left me with very little confidence in using your company again. Customer service and accountability play a major role in deciding where clients return. I demand immediate confirmation that payment has been processed today together with proof of payment. I also expect management to address this matter internally so that other customers do not experience this level of poor service and unnecessary delays. I await your urgent response. Kind regards,
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Replies (0)DJvR
Dalene Jansen van Rensburg
1 reviews | Active since Jan 2020
4 May 2026, 10:21
Stay away from Greenmotion/carflexi care hire
On pick up they took photos of my bankcard and Drivers license Today transactions where made on my card They owe me the deposit
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Dalene Jansen van Rensburg
1 reviews | Active since Jan 2020
4 May 2026, 10:21
Stay away from Greenmotion/carflexi care hire
On pick up they took photos of my bankcard and Drivers license Today transactions where made on my card They owe me the deposit
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Replies (0)PH
Phillip H
1 reviews | Active since Jan 2020
24 Feb 2026, 11:47
VERY BAD EXPERIENCE!
Worst car rental experience of my life: 1. When we arrived at the airport our vehicle wasn't ready. We rented a small SUV and the rental was deducted from my Credit Card before we even arrived to collect the vehicle. The representative in the parking garage then offered another vehicle (a small sedan) - I indicated to him we will take the vehicle but requested a discount because it was a different class of vehicle. He said we already paid for the vehicle and there is no discount. I then insisted that we wanted the class of vehicle we paid for. He said we had to wait because the vehicle is still out. When the vehicle arrived they started processing it we loaded our luggage and then we were informed the vehicle is still blocked on the system because it was booked out for maintenance we need to wait for another vehicle. Needless to say that we had to stand in the parking garage until the other vehicle arrived - keep in mind there is no office where you can sit and wait because they operate out of the back of a vehicle... 2. Over and above the actual vehicle rental cost we paid we had to pay a "refundable" deposit of R13,300.00. This was part of the standard terms which I accepted. However what wasn't explained to us is that it may take up to 21 days before the deposit is refunded. Well here I'm sitting awaiting the refund - today is day 25 (24 Feb '26). I have phoned and followed up and every time there are just empty promises. I will definitely not make use of Green Motion again nor will I ever recommend them.
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Phillip H
1 reviews | Active since Jan 2020
24 Feb 2026, 11:47
VERY BAD EXPERIENCE!
Worst car rental experience of my life: 1. When we arrived at the airport our vehicle wasn't ready. We rented a small SUV and the rental was deducted from my Credit Card before we even arrived to collect the vehicle. The representative in the parking garage then offered another vehicle (a small sedan) - I indicated to him we will take the vehicle but requested a discount because it was a different class of vehicle. He said we already paid for the vehicle and there is no discount. I then insisted that we wanted the class of vehicle we paid for. He said we had to wait because the vehicle is still out. When the vehicle arrived they started processing it we loaded our luggage and then we were informed the vehicle is still blocked on the system because it was booked out for maintenance we need to wait for another vehicle. Needless to say that we had to stand in the parking garage until the other vehicle arrived - keep in mind there is no office where you can sit and wait because they operate out of the back of a vehicle... 2. Over and above the actual vehicle rental cost we paid we had to pay a "refundable" deposit of R13,300.00. This was part of the standard terms which I accepted. However what wasn't explained to us is that it may take up to 21 days before the deposit is refunded. Well here I'm sitting awaiting the refund - today is day 25 (24 Feb '26). I have phoned and followed up and every time there are just empty promises. I will definitely not make use of Green Motion again nor will I ever recommend them.
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Replies (0)FN
Fi N
1 reviews | Active since Jan 2020
6 Feb 2026, 05:04
Absolutely unacceptable experience with Green Motion.
Absolutely unacceptable experience with Green Motion. I was left abandoned in a foreign country after collecting a vehicle from Green Motion. When issues arose, I tried repeatedly to contact their support and local office — calls went unanswered, messages ignored, and no assistance was provided. There was zero accountability, zero urgency, and zero customer care. Being stranded without support is not just inconvenient — it’s unsafe and irresponsible for a car rental company. This experience caused unnecessary stress, wasted time, and additional costs that could have been avoided with even the most basic level of professionalism. If something goes wrong, do not expect help. I strongly advise travelers to avoid Green Motion and choose a company that actually supports its customers when they need it most. Avoid Avoid Avoid!
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Fi N
1 reviews | Active since Jan 2020
6 Feb 2026, 05:04
Absolutely unacceptable experience with Green Motion.
Absolutely unacceptable experience with Green Motion. I was left abandoned in a foreign country after collecting a vehicle from Green Motion. When issues arose, I tried repeatedly to contact their support and local office — calls went unanswered, messages ignored, and no assistance was provided. There was zero accountability, zero urgency, and zero customer care. Being stranded without support is not just inconvenient — it’s unsafe and irresponsible for a car rental company. This experience caused unnecessary stress, wasted time, and additional costs that could have been avoided with even the most basic level of professionalism. If something goes wrong, do not expect help. I strongly advise travelers to avoid Green Motion and choose a company that actually supports its customers when they need it most. Avoid Avoid Avoid!
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Replies (0)M
Mel
1 reviews | Active since Jan 2020
6 Jan 2026, 08:25
Will never use again nor recommend this company
Worst car rental car hire company - seemed ***** in my opinion. The prices lure you in but they are not able to honour what they advertise. The pics of the cars available don’t match the cars they have to hire and they don’t have similar cars available either. Would not recommend that you pay in advance as you will be cheated of your money. They also don’t have an office at OR Tambo airport where we collected the car and had a chair in the car park which seemed ***** but as we had already paid we had no choice but to proceed. The car did arrive promptly but as per above was not what we booked, nor similar. Recommend you stay away.
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Mel
1 reviews | Active since Jan 2020
6 Jan 2026, 08:25
Will never use again nor recommend this company
Worst car rental car hire company - seemed ***** in my opinion. The prices lure you in but they are not able to honour what they advertise. The pics of the cars available don’t match the cars they have to hire and they don’t have similar cars available either. Would not recommend that you pay in advance as you will be cheated of your money. They also don’t have an office at OR Tambo airport where we collected the car and had a chair in the car park which seemed ***** but as we had already paid we had no choice but to proceed. The car did arrive promptly but as per above was not what we booked, nor similar. Recommend you stay away.
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Replies (0)PP
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Ayabonga X
1 reviews | Active since Jan 2020
9 Dec 2025, 09:03
East London Branch
East London Branch. Excellent services as always it's my 3rd car hire, efficient, kind and professional staff.Special thanx to sis Busi keep up the excellent service.
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Ayabonga X
1 reviews | Active since Jan 2020
9 Dec 2025, 09:03
East London Branch
East London Branch. Excellent services as always it's my 3rd car hire, efficient, kind and professional staff.Special thanx to sis Busi keep up the excellent service.
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Replies (0)FM
Fatema M
1 reviews | Active since Jan 2020
15 Oct 2025, 14:45
****mers they stole my deposit👎🏻🚫 This company ****med me! They never returned my guarantee deposit and kept pretending they did, even though the money never reached my account
****mers they stole my deposit👎🏻🚫 This company ****med me! They never returned my guarantee deposit and kept pretending they did, even though the money never reached my account. I asked many times for official proof, but they never sent anything — just excuses and lies. After reading other reviews, I realized they’ve done the same thing to many people! This is clearly a pattern of dishonest behavior. It was a stressful, frustrating experience. Please be careful and do not deal with them! نصابين تحملو منهم 🚫👎🏻👎🏻 هذي الشركة نصابة! ما رجعوا لي مبلغ الضمان وظلّوا يدّعون إنهم رجّعوه، مع إن المبلغ ما وصل لحسابي أبداً. طلبت منهم أكثر من مرة إثبات رسمي للتحويل، لكنهم ما أرسلوا أي شيء، بس أعذار وكذب. وبعد ما قرأت تقييمات الناس، اكتشفت إنهم يسوّون نفس الشيء مع كثير غيري! واضح إن هذا أسلوب متكرر وغير صادق. كانت تجربة سيئة ومتعبة جداً، أنصح الجميع عدم التعامل معهم أبداً!
Helpful (0)
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Fatema M
1 reviews | Active since Jan 2020
15 Oct 2025, 14:45
****mers they stole my deposit👎🏻🚫 This company ****med me! They never returned my guarantee deposit and kept pretending they did, even though the money never reached my account
****mers they stole my deposit👎🏻🚫 This company ****med me! They never returned my guarantee deposit and kept pretending they did, even though the money never reached my account. I asked many times for official proof, but they never sent anything — just excuses and lies. After reading other reviews, I realized they’ve done the same thing to many people! This is clearly a pattern of dishonest behavior. It was a stressful, frustrating experience. Please be careful and do not deal with them! نصابين تحملو منهم 🚫👎🏻👎🏻 هذي الشركة نصابة! ما رجعوا لي مبلغ الضمان وظلّوا يدّعون إنهم رجّعوه، مع إن المبلغ ما وصل لحسابي أبداً. طلبت منهم أكثر من مرة إثبات رسمي للتحويل، لكنهم ما أرسلوا أي شيء، بس أعذار وكذب. وبعد ما قرأت تقييمات الناس، اكتشفت إنهم يسوّون نفس الشيء مع كثير غيري! واضح إن هذا أسلوب متكرر وغير صادق. كانت تجربة سيئة ومتعبة جداً، أنصح الجميع عدم التعامل معهم أبداً!
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