GM
Green Motion
Unclaimed Business
GM
AI Review Summary
Based on recent customer reviews, Green Motion receives overwhelmingly negative feedback centered on deposit refund failures, with multiple customers reporting waits far exceeding promised timelines and some never receiving refunds at all. Customers also report misleading advertising, with vehicles not matching bookings and a lack of a proper office at OR Tambo airport. Unresponsive customer support and poor communication compound frustrations. A small number of positive reviews praise the East London branch for friendly, professional staff and highlight affordability and convenience, suggesting service quality varies significantly by location.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
-34
Recommended: Unlikely
Review Distribution
1.6|13 Reviews
May '25 - Apr '26
5(8.3%)
4(0%)
3(0%)
2(0%)
1(91.7%)
5(8.3%)
4(0%)
3(0%)
2(0%)
1(91.7%)
Frequently Asked Questions About Green Motion
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePH
Phillip H
1 reviews | Active since Jan 2020
24 Feb 2026, 11:47
VERY BAD EXPERIENCE!
Worst car rental experience of my life: 1. When we arrived at the airport our vehicle wasn't ready. We rented a small SUV and the rental was deducted from my Credit Card before we even arrived to collect the vehicle. The representative in the parking garage then offered another vehicle (a small sedan) - I indicated to him we will take the vehicle but requested a discount because it was a different class of vehicle. He said we already paid for the vehicle and there is no discount. I then insisted that we wanted the class of vehicle we paid for. He said we had to wait because the vehicle is still out. When the vehicle arrived they started processing it we loaded our luggage and then we were informed the vehicle is still blocked on the system because it was booked out for maintenance we need to wait for another vehicle. Needless to say that we had to stand in the parking garage until the other vehicle arrived - keep in mind there is no office where you can sit and wait because they operate out of the back of a vehicle... 2. Over and above the actual vehicle rental cost we paid we had to pay a "refundable" deposit of R13,300.00. This was part of the standard terms which I accepted. However what wasn't explained to us is that it may take up to 21 days before the deposit is refunded. Well here I'm sitting awaiting the refund - today is day 25 (24 Feb '26). I have phoned and followed up and every time there are just empty promises. I will definitely not make use of Green Motion again nor will I ever recommend them.
Helpful (0)
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Phillip H
1 reviews | Active since Jan 2020
24 Feb 2026, 11:47
VERY BAD EXPERIENCE!
Worst car rental experience of my life: 1. When we arrived at the airport our vehicle wasn't ready. We rented a small SUV and the rental was deducted from my Credit Card before we even arrived to collect the vehicle. The representative in the parking garage then offered another vehicle (a small sedan) - I indicated to him we will take the vehicle but requested a discount because it was a different class of vehicle. He said we already paid for the vehicle and there is no discount. I then insisted that we wanted the class of vehicle we paid for. He said we had to wait because the vehicle is still out. When the vehicle arrived they started processing it we loaded our luggage and then we were informed the vehicle is still blocked on the system because it was booked out for maintenance we need to wait for another vehicle. Needless to say that we had to stand in the parking garage until the other vehicle arrived - keep in mind there is no office where you can sit and wait because they operate out of the back of a vehicle... 2. Over and above the actual vehicle rental cost we paid we had to pay a "refundable" deposit of R13,300.00. This was part of the standard terms which I accepted. However what wasn't explained to us is that it may take up to 21 days before the deposit is refunded. Well here I'm sitting awaiting the refund - today is day 25 (24 Feb '26). I have phoned and followed up and every time there are just empty promises. I will definitely not make use of Green Motion again nor will I ever recommend them.
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Replies (0)FN
Fi N
1 reviews | Active since Jan 2020
6 Feb 2026, 05:04
Absolutely unacceptable experience with Green Motion.
Absolutely unacceptable experience with Green Motion. I was left abandoned in a foreign country after collecting a vehicle from Green Motion. When issues arose, I tried repeatedly to contact their support and local office — calls went unanswered, messages ignored, and no assistance was provided. There was zero accountability, zero urgency, and zero customer care. Being stranded without support is not just inconvenient — it’s unsafe and irresponsible for a car rental company. This experience caused unnecessary stress, wasted time, and additional costs that could have been avoided with even the most basic level of professionalism. If something goes wrong, do not expect help. I strongly advise travelers to avoid Green Motion and choose a company that actually supports its customers when they need it most. Avoid Avoid Avoid!
Helpful (0)
|Replies (0)FN
Fi N
1 reviews | Active since Jan 2020
6 Feb 2026, 05:04
Absolutely unacceptable experience with Green Motion.
Absolutely unacceptable experience with Green Motion. I was left abandoned in a foreign country after collecting a vehicle from Green Motion. When issues arose, I tried repeatedly to contact their support and local office — calls went unanswered, messages ignored, and no assistance was provided. There was zero accountability, zero urgency, and zero customer care. Being stranded without support is not just inconvenient — it’s unsafe and irresponsible for a car rental company. This experience caused unnecessary stress, wasted time, and additional costs that could have been avoided with even the most basic level of professionalism. If something goes wrong, do not expect help. I strongly advise travelers to avoid Green Motion and choose a company that actually supports its customers when they need it most. Avoid Avoid Avoid!
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Replies (0)M
Mel
1 reviews | Active since Jan 2020
6 Jan 2026, 08:25
Will never use again nor recommend this company
Worst car rental car hire company - seemed ***** in my opinion. The prices lure you in but they are not able to honour what they advertise. The pics of the cars available don’t match the cars they have to hire and they don’t have similar cars available either. Would not recommend that you pay in advance as you will be cheated of your money. They also don’t have an office at OR Tambo airport where we collected the car and had a chair in the car park which seemed ***** but as we had already paid we had no choice but to proceed. The car did arrive promptly but as per above was not what we booked, nor similar. Recommend you stay away.
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Mel
1 reviews | Active since Jan 2020
6 Jan 2026, 08:25
Will never use again nor recommend this company
Worst car rental car hire company - seemed ***** in my opinion. The prices lure you in but they are not able to honour what they advertise. The pics of the cars available don’t match the cars they have to hire and they don’t have similar cars available either. Would not recommend that you pay in advance as you will be cheated of your money. They also don’t have an office at OR Tambo airport where we collected the car and had a chair in the car park which seemed ***** but as we had already paid we had no choice but to proceed. The car did arrive promptly but as per above was not what we booked, nor similar. Recommend you stay away.
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Replies (0)PP
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Ayabonga X
1 reviews | Active since Jan 2020
9 Dec 2025, 09:03
East London Branch
East London Branch. Excellent services as always it's my 3rd car hire, efficient, kind and professional staff.Special thanx to sis Busi keep up the excellent service.
Helpful (0)
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Ayabonga X
1 reviews | Active since Jan 2020
9 Dec 2025, 09:03
East London Branch
East London Branch. Excellent services as always it's my 3rd car hire, efficient, kind and professional staff.Special thanx to sis Busi keep up the excellent service.
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Replies (0)FM
Fatema M
1 reviews | Active since Jan 2020
15 Oct 2025, 14:45
****mers they stole my deposit👎🏻🚫 This company ****med me! They never returned my guarantee deposit and kept pretending they did, even though the money never reached my account
****mers they stole my deposit👎🏻🚫 This company ****med me! They never returned my guarantee deposit and kept pretending they did, even though the money never reached my account. I asked many times for official proof, but they never sent anything — just excuses and lies. After reading other reviews, I realized they’ve done the same thing to many people! This is clearly a pattern of dishonest behavior. It was a stressful, frustrating experience. Please be careful and do not deal with them! نصابين تحملو منهم 🚫👎🏻👎🏻 هذي الشركة نصابة! ما رجعوا لي مبلغ الضمان وظلّوا يدّعون إنهم رجّعوه، مع إن المبلغ ما وصل لحسابي أبداً. طلبت منهم أكثر من مرة إثبات رسمي للتحويل، لكنهم ما أرسلوا أي شيء، بس أعذار وكذب. وبعد ما قرأت تقييمات الناس، اكتشفت إنهم يسوّون نفس الشيء مع كثير غيري! واضح إن هذا أسلوب متكرر وغير صادق. كانت تجربة سيئة ومتعبة جداً، أنصح الجميع عدم التعامل معهم أبداً!
Helpful (0)
|Replies (0)FM
Fatema M
1 reviews | Active since Jan 2020
15 Oct 2025, 14:45
****mers they stole my deposit👎🏻🚫 This company ****med me! They never returned my guarantee deposit and kept pretending they did, even though the money never reached my account
****mers they stole my deposit👎🏻🚫 This company ****med me! They never returned my guarantee deposit and kept pretending they did, even though the money never reached my account. I asked many times for official proof, but they never sent anything — just excuses and lies. After reading other reviews, I realized they’ve done the same thing to many people! This is clearly a pattern of dishonest behavior. It was a stressful, frustrating experience. Please be careful and do not deal with them! نصابين تحملو منهم 🚫👎🏻👎🏻 هذي الشركة نصابة! ما رجعوا لي مبلغ الضمان وظلّوا يدّعون إنهم رجّعوه، مع إن المبلغ ما وصل لحسابي أبداً. طلبت منهم أكثر من مرة إثبات رسمي للتحويل، لكنهم ما أرسلوا أي شيء، بس أعذار وكذب. وبعد ما قرأت تقييمات الناس، اكتشفت إنهم يسوّون نفس الشيء مع كثير غيري! واضح إن هذا أسلوب متكرر وغير صادق. كانت تجربة سيئة ومتعبة جداً، أنصح الجميع عدم التعامل معهم أبداً!
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Replies (0)KB
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Nokwanda L
1 reviews | Active since Jan 2020
3 Sept 2025, 14:02
**** of a company - holding deposit of R9300!!!
**** of a rental company - not paying back holding deposit of R9300. These people never told me about a deposit of R9300 only heard when i was fetching the car—not acceptable, where is transparency!! I normally use AVIS (reputable company) but because I travelled to the Eastern Cape, I gave this company a chance. Bad decision ever! Called the branch where a Chicky Xhosa lady said I need to wait 21 working day! Yet another one had said 7-14 working days, what on earth is making them take so long to refund my deposit when it was quick when they were taking it. I never wait this long with AVIS. I want my deposit back!!
Helpful (0)
|Replies (0)NL
Nokwanda L
1 reviews | Active since Jan 2020
3 Sept 2025, 14:02
**** of a company - holding deposit of R9300!!!
**** of a rental company - not paying back holding deposit of R9300. These people never told me about a deposit of R9300 only heard when i was fetching the car—not acceptable, where is transparency!! I normally use AVIS (reputable company) but because I travelled to the Eastern Cape, I gave this company a chance. Bad decision ever! Called the branch where a Chicky Xhosa lady said I need to wait 21 working day! Yet another one had said 7-14 working days, what on earth is making them take so long to refund my deposit when it was quick when they were taking it. I never wait this long with AVIS. I want my deposit back!!
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