FNB Has dropped the ball

Not only reviewing the Branch but the whole FNB remote customer care service is appalling. I was second in line when I arrived in store but I was only able to be assisted after 50 minutes. I wanted to change my debit order date for a personal loan and life cover, but was left in awe when this service could not be done in store, secondly I had to call each relevant department separately meaning I had to be at the back of the queue twice! ****! as I'm writing this review I'm already 40 minutes over on my lunch at work