GreenGas (KZN) = No Service at ALL, No delivery in 4 days

Hi

Worst client service ever.

Monday 09 October 2023 My 14kg gas cylinder that was provided by GreenGas on the 11th of July 2023 ran out of gas in the midst of cooking. (Lasted only 3 months - where usually it lasts 10 months) I send a whatsapp to Kevan (GreenGas) that my gas has run out, in only 3 months, which to me is impossible, as we only cook on stove with gas, nothing else is connected to it. I gave him several options of what i thought might be the problem (ex: Faulty Cylinder / Pipe leak / or I never got a full cylinder). And asked him to please send someone to come check. He rep****: "Will do" as it was already around 5pm, i knew he would probably only attend to it the next day (Tuesday).

Tuesday 10 October 2023 We had several back and forth messages and that he will check with his support team, as to what can be the fault, however he is absolutely sure, that it is not the cylinder he supp**** - again i asked him to come check it, so we can find the route of the problem, as its impossible to empty a 14kg in 3 months. He was very defensive, and not willing to even accept the thought, that there could be something wrong with the cylinder. Again, he said he will send someone. Tuesday passed - Nothing.

Wednesday 11th of October 2023 I again followed up with him, and again was told he will send someone - and again, waited the whole day - nothing. He also doesnt update on delay or provide any feedback. The only time you hear anything from him, is if you sent him a WhatsApp and then the answer is, we will call before we come.

Thursday 12 October 2023 As i was going to be out the whole day i advised Kevan of such and provided him with my wife's contact number to call. He was last on whatsapp 4h51 that morning, untill +-16h00 that afternoon. None of my messages went through to him, i even tried to call him a few times during the day, phone was on voicemail (so turned off in my opinion) - again did not show up. Eventually at 18:14 he responded that one of his drivers was in an accident and it was a busy day (yet he could not inform me of this during the day?). I also provided him with several time slots, that my wife will be available to receive him, so he could plan for Friday (as she had booked clients to see at home) he responded with an emoji "ok"

Friday 13 October 2023 At around 10am, he still didn't arrive and i informed him with additional times, that she will be available, as one of her clients canceled their booking. And asked him if he can advise what time they will come? Response : We will call before we come.

Its now 15:51 and he still has not arrived. 4 days of waiting and nothing, i still haven't heard from him since 10am this morning.

Frustrating, to say the least and very dissapointing. I will NEVER use them again. (GreenGas KZN)