TK
Tacha K
Active since Dec 2018
6
Reviews
0
Industries
Reviews
6 reviews30 months ago
GreenGas (KZN) = No Service at ALL, No delivery in 4 days
Hi Worst client service ever. Monday 09 October 2023 My 14kg gas cylinder that was provided by GreenGas on the 11th of July 2023 ran out of gas in the midst of cooking. (Lasted only 3 months - where usually it lasts 10 months) I send a whatsapp to Kevan (GreenGas) that my gas has run out, in only 3 months, which to me is impossible, as we only cook on stove with gas, nothing else is connected to it. I gave him several options of what i thought might be the problem (ex: Faulty Cylinder / Pipe leak / or I never got a full cylinder). And asked him to please send someone to come check. He rep****: "Will do" as it was already around 5pm, i knew he would probably only attend to it the next day (Tuesday). Tuesday 10 October 2023 We had several back and forth messages and that he will check with his support team, as to what can be the fault, however he is absolutely sure, that it is not the cylinder he supp**** - again i asked him to come check it, so we can find the route of the problem, as its impossible to empty a 14kg in 3 months. He was very defensive, and not willing to even accept the thought, that there could be something wrong with the cylinder. Again, he said he will send someone. Tuesday passed - Nothing. Wednesday 11th of October 2023 I again followed up with him, and again was told he will send someone - and again, waited the whole day - nothing. He also doesnt update on delay or provide any feedback. The only time you hear anything from him, is if you sent him a WhatsApp and then the answer is, we will call before we come. Thursday 12 October 2023 As i was going to be out the whole day i advised Kevan of such and provided him with my wife's contact number to call. He was last on whatsapp 4h51 that morning, untill +-16h00 that afternoon. None of my messages went through to him, i even tried to call him a few times during the day, phone was on voicemail (so turned off in my opinion) - again did not show up. Eventually at 18:14 he responded that one of his drivers was in an accident and it was a busy day (yet he could not inform me of this during the day?). I also provided him with several time slots, that my wife will be available to receive him, so he could plan for Friday (as she had booked clients to see at home) he responded with an emoji "ok" Friday 13 October 2023 At around 10am, he still didn't arrive and i informed him with additional times, that she will be available, as one of her clients canceled their booking. And asked him if he can advise what time they will come? Response : We will call before we come. Its now 15:51 and he still has not arrived. 4 days of waiting and nothing, i still haven't heard from him since 10am this morning. Frustrating, to say the least and very dissapointing. I will NEVER use them again. (GreenGas KZN)
0 replies
59 months ago
Steak you can't chew
I ordered food from Mimmos at Mall@Reds Centurion. Although the food was on average ok, i love their Spinach, the steak i ordered was tasteless and so tough to chew, that i had to stop eating mid way, as my jaw was too painfull to keep on chewing on this disaster of a steak. I ordered a medium Sirloin steak, and got Leather instead with a hint of basting. Sadly, this is not the first time either. However, this was the last time, i will get food from them ever again. Another unhappy and lost customer.
0 replies
61 months ago
Dealership Ignoring a Customer - Subaru
I am searching fir a car to buy today. I walked into Subaru Centurion 3 times, on the last time, i purposely just stood there by the car i was looking at to purchase, instead the salesmen, on the 2 previous times are just standing there ignoring you, having a smoke. The 3rd time a salesman was standing with a friend having a personal conversation by the cars, having a smoke (i stood there listening to their conversation) again, no service. 5min later i phoned their number asking if i can have service please (in which i saw the phobe ribg through to the gentlman that was standing with his friend) and said he will get someone to come help me. At this point, i could already see how my purchase is going to be handled, so i declined and left. Absolutely unacceptable!!! Did the men perhaps ignore me, beause i am gay? Perhaps, who knows.
53 replies
63 months ago
Vodacom adds insuance without consent
This month R155 was added to my monthly deduction without me knowing the reason thereof. So i phoned customer services to find out why. After answering all the security questions, they couldnt assist me, as i had given them some incorrect information. This is so frustrating: They make it impossible to get assistance (Surely, my Name, id number, bank account should be enough to access my account, but no... They need to know the exact package you are on, min, data, sms's - how is this relevant? Its not like we keep track of these things and know it of by heart), so i got refered to their whatsapp option with Tobi. The response i got there was: "Oops, i seem to experience some difficulty on my side, try again in a hour or alternatively try self help". Very frustratingly, i went to go get all the information i could find on my account, to try and phone in again. I phoned in again, soike to a Lady named Tsidi (Forgive me if i am spelling it incorrectly), i answered all the security questions and finally she could help me. I was shocked to find out, that there was insurance added onto my account WITHOUT MY CONSENT? How do you just add insurance to a clients account without their approval? It's fraud. She however logged a query on my behalf to have this rectified and for my account to be refunded. Ref: 1-34898123891836 (Thank you, Tsidi), now i hope this will be resolved and not going to be another back and forth frustration, for me to deal with. She advised that it should be resolved in 2 days. It is appalling to have this kind of service, where your hard earn money just gets taken without your consent and you are the one having to go through the frustration and phonecalls to get it resolved. Vodacom, fix this problem and then leave my account alone, i pay you as contractual agreed, never late, keep your end of the agreement and don't add on anything as you see fit, without my consent or the next time, i will not be handling this myself, i will sue you for fraud.
239 replies
66 months ago
Vodacom at Mall@Reds
So I was forced to upgrade or extend my contract, or it will expire. So knowing there is nothing wrong with my current phone, I decided to only upgrade/extend the contract on my phone. (Please note: This is the cheapest option). So over 3 days of contemplating about the package that was offered to me (Huawei P30 Lite), which will be only like aa R100 more, I decided that I rather wanted the phone as well. By this time, I was already on vacation in Amanzimtoti (From Pta). So I consulted the local store, and they said that it would be possible to reverse my current package and load the new package with the phone, but that I will need to speak to the store directly, whereby I signed the original package with to do so. And this is where my nightmare started. I contacted the store where I did it (Vodacom shop at Mall@Reds in Centurion, Pretoria) from the local Vodacom shop on Saturday 21st November, after numerous phone calls and leaving messages for the manager to phone me back, I was unsuccessful. I then started to phone in, holding the line for the manager to attend to me, this happened for about 4 or 5 times and each time the line got cut from their side after holding for 15-20min (As the Manager is busy with a cliet). Finally, after just after 2 hours I lost my temper and took my frustration out on an employee and held the line a little longer, the Supervisor (Lelani) took my call. I explained my situation to her and that I am requesting them to reverse my current package, so I can take a new package. She advised me that the operational manager is not there and she has no authorization to assist me in the matter, that I am to wait, until Monday for when he is available for her to speak to him and attend to my issue. Monday (Today) 23rd of November, the shop opened at 9am, I tried to reach them from 9:30 and their lines were down due to no electricity in the are. I finally managed to reach them at around 10:40. I reminded her (Lelani) to please attend to my matter and get back to me. As I know, that I have a 7 day cancel policy by law, and time is running out, hence why I am so persistent in wanting this done asap. Also, the 20GB is in my account, and I fear that I might use some of it and then they wont be able to reverse it. She advised that she is waiting on the response of the operational manager. I requested that she could please speed this up and obtain feedback from him and contact me back. Shortly after, she phoned me back and informed me, that they can not cancel it and if I diid it on line, then the 7day rule apply, but not when I buy it in store like I did. [Now ladies and gents, I will pay more, if I add the phone to my contract and I actually want the black friday deal, where I get 2x Huawei P30Lite phones for R475], now, they are telling me I can't cancel or reverse it? So where Vodacom can make about R500 out of me, they are only making R190 out of me? Does this make sense to you? So, she said she will speak to the operational manager again, and get back to me. This was 2hrs ago. I phoned a little over a half an hour ago, leaving a msg, no phone call received. I phoned back again about 5min ago, and I was informed by her, that she informed the operational manager, that I want the package deal via email and are awaiting the response from him. I asked her again, can she not phone and speak to him around my issue, so we can get this resolved, as I can not see how sitting and waiting was going to resolve anything today and was told that he already said no, so she she is trying and will be waiting on his response and I need to understand that as they do not do cancellations, so I told her, it is not like I am cancelling, but more like I am upgrading, as I am adding a phone to my package. This after the local Vodacom shop in Amanzimtoti told me, that they can reverse the package, that takes 2-4 hrs and then he can load the new package, but the operational manager in Pta says I can't? I've been with Vodacom since 2003 (17yrs). And I have only one question to ask... What happened, into doing anything to make your customers happy? They use to combine packages, swap phones on package... whatever a customer needed. In times like these, you need to go back to basics... because, it is due to poor customer services, at the branches, that Vodacom is loosing more and more customers daily. We are tired of dealing with incompetent staff. Paying for things we do not need or want etc, cause you made it compulsory to have. I will never again shop at Vodacom shop at Mall@Reds ever again. I will have my family in Amanzimtoti do what I need to get done at Vodacom at their store, if need be, as they are by far more clued up and sufficient and the Manager is actually in store.
224 replies
89 months ago
Useless Vodacom
Never do a phone contract upgrade via a call centre agent telephonicaly with Vodacom, EVER!!!! As no agent from any Vodacom shop can assist you, you HAVE to deal with incompetent call centre agents to resolve your issues, as they work on different systems. Close to end of October 2018, I was contacted by a Vodacom Call Centre Agent, and was advised that I am due for an upgrade. Mainly the context of the conversation I had with him, was that I wanted to cancel 2 of the 3 numbers on my account, as it belongs to my ex-wife and I no longer wanted to pay for it. He was persistent in wanting to assist me with an upgrade as well, but will have the 2 numbers removed (I repeat this to him more than once, so he does not do the upgrade to any of the 2 numbers, but to the one number only). He acknowledged this and continued to upgrade the package to the Laptop package, they had to offer. This is where my whole issue started. I received my Laptop (scratched) with the wi-fi router early November, however, after attempting numerous times to get the wi-fi router to work (5GB) of my own data, it was unsuccessful. I phoned customer services, to require assistance to activate the router and I was then told, that the data will only be available the next day. The next day I tried again, with no success and phoned the call centre again, I was then told that the data was activated on one of the 2 numbers that was suppose to be cancelled. So my ex-wife enjoyed the benefits I had to pay for, however they will put in a request in to get it cancelled, but that they will have to fetch the laptop and everything that came with to scan it back in, to cancel it. I went into a local branch and the told me, that they can not help me, as the upgrade was done telephonically and they work on 2 different systems. They took 2 weeks to fetch it from me (around the 15th November 2018 only). Up to date (15th December 2018), I had no feedback from them, nor had I have the goods returned to me either. (But I paid for a laptop, with its data, and data for the other phone number for November, thinking it has been cancelled, so I will not pay for it, coming December. I was soooo wrong!!!! 1st or 2nd December 2018, I got the airtime loaded on my phone, as per contract, but no data. I phoned the call centre again. The lady that assisted, was at least more helpful, than any of the other agents. Again, the data went to the other number (so the number was NOT cancelled as I requested close to the end of October with the first agent), again, I paid for the month of December for my ex-wife's data and a laptop I don't have. I lost my temper completely and spoke to a Teamleader at some point, as a manager was not available (this was after I was holding for almost an hour). I was assured that a query has been logged to have the numbers cancelled from my contract and they confirmed that they have received the laptop and accessories back. So I thought, finally I am going to get somewhere... Again, I was disappointed!!!!! Today, the 15th of December 2018, I get my Invoice of what I am to pay for end of December 2018 (a few cents short of a R1000.00), and geuss what, on the statement reflects, all 3 numbers and reflecting upgrades on all of them, and it was NOT cancelled as requested. I forced the agent to put me through to the Manager, but I think I spoke to another supervisor/team leader, His name: Katleho (My ref: 1- ********** 97635). He confirmed the laptop etc was received, but that I only requested for the numbers to be cancelled on the 2nd of December? So I will still get an invoice. I emphasized to him, that the first request was already late October, so no one requested for it to be cancelled at all, besides the lady that I spoke to on the 2nd of December. After having to repeat this a few times, he only really understood where I was coming from, as nothing was on record on his side, besides the request that was done on the 2nd of December. He assured me, that he will investigate the matter, and refund what needs to be refunded. He also confirmed that the numbers were cancelled and closed on the 5th of December, but that I will not have to pay the R1000, as indicated on the invoice, as he can see the errors and will get it resolved. I then decided I am tired of all of this, I want to cancel the Laptop as well. He put me through to the cancelation department. This guy (Bongiwe) put the phone down on me, I phoned back and the agent could not help me, I was told to wait another 3 working days. Furious obviously at this stage, I advised the agent that, enough is enough, I will be logging this here. She did not care at all People, cancel your contracts with Vodacom. Do NOT do any upgrades via a call centre agent, you are giving yourself a headache and loads of trouble for nothing, as they are only out to take your money and you don't get what you paid for. It is sad, as I have been with Vodacom for 15years and stayed with them out of loyalty, even though I can get better packages for way less from Telkom and THIS is how they treat their customers? I hope that they will attend to my matter now, with the urgency it deserves, and resolve this issue urgently and pay me my money back, and give me, my data back that was wrongfully allocated to my ex-wife. They have 7 days, or I will take this matter to the consumer court.
420 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)