Greyhound Bus Services USA
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Greyhound Bus Services USA
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencezM
zaba M
1 reviews | Active since Jan 2019
21 May 2026, 06:30
Terrible customer service from person named PAPI
We were left stranded at Midrand Big Bird Engen on the 26 April 2026. We arrived at 20:30 to catch the 21:20 bus, but it never showed up. After waiting past the scheduled time, we called the 011 number for assistance. The consultant, who identified himself as Papi but refused to provide his surname, was extremely unhelpful and rude. When we explained that the bus had not arrived, he sarcastically responded that it was “clearly invisible.” And that we decided to be at the wrong 1stop. We told him that we are not fami**** with Johannesburg and in the ticket it did not specify where we should wait for the pick up. We informed him that we were stranded and asked if he could contact the driver to arrange for us to be picked up at another stop, but he refused. We also requested to speak directly with the driver, which he declined. The service we received from this consultant was unacceptable, and his refusal to provide his surname only added to our frustration.
Helpful (0)
|Replies (0)zM
zaba M
1 reviews | Active since Jan 2019
21 May 2026, 06:30
Terrible customer service from person named PAPI
We were left stranded at Midrand Big Bird Engen on the 26 April 2026. We arrived at 20:30 to catch the 21:20 bus, but it never showed up. After waiting past the scheduled time, we called the 011 number for assistance. The consultant, who identified himself as Papi but refused to provide his surname, was extremely unhelpful and rude. When we explained that the bus had not arrived, he sarcastically responded that it was “clearly invisible.” And that we decided to be at the wrong 1stop. We told him that we are not fami**** with Johannesburg and in the ticket it did not specify where we should wait for the pick up. We informed him that we were stranded and asked if he could contact the driver to arrange for us to be picked up at another stop, but he refused. We also requested to speak directly with the driver, which he declined. The service we received from this consultant was unacceptable, and his refusal to provide his surname only added to our frustration.
0
Replies (0)AF
ASAMKELE F
1 reviews | Active since Apr 2026
10 Apr 2026, 22:36
POOR CUSTOMER SERVICE
Awful customer service!! Go back to hiding. The staff act like they don't want to work so everyone should just stay at home
Helpful (0)
|Replies (0)AF
ASAMKELE F
1 reviews | Active since Apr 2026
10 Apr 2026, 22:36
POOR CUSTOMER SERVICE
Awful customer service!! Go back to hiding. The staff act like they don't want to work so everyone should just stay at home
0
Replies (0)