Gripping Ideas Pty Ltd - not paying my refund

Gripping Ideas Pty Ltd going around in circles and not refunding me my money which I have sent into their account for the purchase of Fabric. I have been sent back and fourth by Raquel and she made promises to pay my refund but it is now the 14th of June, still no refund since the 1st of April. All I want is my refund of R2300! Then I can just move on to another company.