Terrible service, reluctant to pay deposit back but quick to request it to secure the property

Terrible service from this Agency, we have recently moved out from a rental and was advised we will receive our full refund oof the deposit on the 7th of November, after numerous follow ups we are still waiting for the deposit to be refunded and there is no answer from the administrator Nawal. I would not recommend this agency to any Renters or owners looking for a Rental Agency!!