No space for mere mortals

In April this year my husband and I enquired on specials we could take advantage of for our 10 year anniversary this December. We were told closer to December someone would be in touch. Well we waited...and waited...then enquired some more...then wrote to management who said we would receive something shortly. Only to receive nothing. So incredibly disappointing to once again see them laying out the spoils for advertising but when it comes down to making magic happen for us mere mortals, they really just aren't interested.