LM
lauren M
Active since Jul 2011
4
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0
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Reviews
4 reviews126 months ago
Sweetest Heart!
Ages ago Justin, one of your tellers at Durbanville centre added money from his own pocket to make up the difference so my daughter and I could buy oranges and apples. I've been meaning to say a special thanks since months ago. Thank you Justin you go the extra mile!
75 replies
126 months ago
No space for mere mortals
In April this year my husband and I enquired on specials we could take advantage of for our 10 year anniversary this December. We were told closer to December someone would be in touch. Well we waited...and waited...then enquired some more...then wrote to management who said we would receive something shortly. Only to receive nothing. So incredibly disappointing to once again see them laying out the spoils for advertising but when it comes down to making magic happen for us mere mortals, they really just aren't interested.
0 replies
127 months ago
Is service dependent on race?
My domestic worker was a victim of fraud (as confirmed by Capitec). All of her savings were cleared from her account on the 15 October 2015. Someone pretending to be from Vodacom phoned her and confirmed all her personal details with her (THEY had this information already), at no point did she ever share any pin/ password information. Her phone then went off and when she went to enquire at the Vodacom shop the next day, discovered she had been a victim of fraud and her savings were drained from her Capitec account. Upon reporting this to Capitec straight away, she was told an investigation would take place. She received a call today from Sugeibah who told her they would not be refunding her money, sorry for the loss!!!! No alternative was given to her. Upon speaking to Bridget, the manager, she strongly implied my domestic was lieing and they would not refund money. Only upon me asking for further steps did they then reveal I could escalate the matter. Do you just expect after secure banking features have failed for people to just roll over and say thank you?! One has to wonder how the race interplay comes in to the level of service one receives. Total lack of service and empathy.
75 replies
133 months ago
Lack of service
I went in store to re activate my account at the beginning of March this year. I was told two weeks. In summary: no communication, telkom cancelled my order, numerous phone calls and store visits later I am still no closer to finding out where my line is 2 and a half months later even though they very willingly took my money!
76 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
3 (75%)
1 Star
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