Group 1 Mitsubishi Kuils River
3|2 reviews
DE
Dean E
1 reviews | Active since Member
23 Apr 2021, 08:49
Group 1 Nissan Kuilsriver messed me around
After being approached by Nissan Kuilsriver about a vehicle I was selling on the internet, they asked me to bring the vehicle around and they would pay me full asking price if my vehicle was without fault. A guy named Terence and Shaun (DP) approached me without a mask to inspect the vehicle. After being inspected by Terence and Shaun they made an offer R5000 less and could not find a single fault. That being said, I still accepted the offer and we arranged to meet the following day (23/04/21) at 9am to hand over. When I arrived Terence was not there and I went to Shaun's office who once again spoke to me arrogantly and told me that I need to deal with Terence. I tried calling Terence numerous times but to no avail. My poor mother had to drive up with me all for nothing. Please stay away from this dealership, they do not follow protocols nor do they treat clients with respect.
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Replies (318)Group 1 Mitsubishi Kuils River's replyOfficial
23 Apr 2021, 09:11Hi Dean, we are sorry to hear you received poor customer service. Kindly note you were assisted by Group 1 Mitsubishi and not Group 1 Nissan. We have forwarded your complaint and trust it will be attended to shortly. Regards, Group 1 Nissan Management
Best regards,
Group 1 Mitsubishi Kuils River's reply23 Apr 2021, 09:11
Official
Hi Dean, we are sorry to hear you received poor customer service. Kindly note you were assisted by Group 1 Mitsubishi and not Group 1 Nissan. We have forwarded your complaint and trust it will be attended to shortly. Regards, Group 1 Nissan Management
Best regards,
DE
Dean E's updateReviewer Update
23 Apr 2021, 14:50Hi Group 1 Nissan. I do apologise for the error from my side. Regards, Dean
DE
Dean E's update23 Apr 2021, 14:50
Reviewer Update
Hi Group 1 Nissan. I do apologise for the error from my side. Regards, Dean
Group 1 Mitsubishi Kuils River's replyOfficial
26 Apr 2021, 06:40We are sorry you feel this way, Dean. Unfortunately, a careful investigation revealed that the car was not accident-free and did not have a full service history, as communicated. The car did not fit the correct standards and therefore the buy-in was not approved by our DP.
Best regards,
Group 1 Mitsubishi Kuils River's reply26 Apr 2021, 06:40
Official
We are sorry you feel this way, Dean. Unfortunately, a careful investigation revealed that the car was not accident-free and did not have a full service history, as communicated. The car did not fit the correct standards and therefore the buy-in was not approved by our DP.
Best regards,
DE
Dean E's updateReviewer Update
26 Apr 2021, 06:54This is 100% inaccurate. The vehicle was listed with a FSH as well as accident free. There was no proof of any accident repair work hence why a offer was made for the vehicle. So by saying the deal was not approved by the DP is a false statement. I also showed proof of the missing services on PDF but Terence arrogantly walked away not wanting to look see it. I suggest you rather apologise for not following protocol, treating clients badly and wasting their time than to be dishonest.
DE
Dean E's update26 Apr 2021, 06:54
Reviewer Update
This is 100% inaccurate. The vehicle was listed with a FSH as well as accident free. There was no proof of any accident repair work hence why a offer was made for the vehicle. So by saying the deal was not approved by the DP is a false statement. I also showed proof of the missing services on PDF but Terence arrogantly walked away not wanting to look see it. I suggest you rather apologise for not following protocol, treating clients badly and wasting their time than to be dishonest.
Group 1 Mitsubishi Kuils River's replyOfficial
26 Apr 2021, 11:46Dean, we do our best to follow protocol as rigorously as possible - if you didn’t experience it like that, then we apologise. On the other hand, the vehicle does not have a full service history and there are signs of overspray, which indicates potential accident damage, hence our decision.
Best regards,
Group 1 Mitsubishi Kuils River's reply26 Apr 2021, 11:46
Official
Dean, we do our best to follow protocol as rigorously as possible - if you didn’t experience it like that, then we apologise. On the other hand, the vehicle does not have a full service history and there are signs of overspray, which indicates potential accident damage, hence our decision.
Best regards,
DE
Dean E's updateReviewer Update
26 Apr 2021, 12:32Walking outside in public without wearing masks and test driving clients vehicles without masks is not doing your best. That's total disrespect to the law and people. As a DP he is supposed to set an example. I think the apology should be made to the country and not only to me. Another thing that you please need to understand is the fact that I withdrew from the deal after feeling uncomfortable. If you withdrew then why make an offer of R105,000 and ask to deliver it the next day. Please save the lies and instead learn to treat people with respect. I hope the DP and his associate will learn lessons from their mistakes and I'm sure they must be feeling embarrassed for this.
DE
Dean E's update26 Apr 2021, 12:32
Reviewer Update
Walking outside in public without wearing masks and test driving clients vehicles without masks is not doing your best. That's total disrespect to the law and people. As a DP he is supposed to set an example. I think the apology should be made to the country and not only to me. Another thing that you please need to understand is the fact that I withdrew from the deal after feeling uncomfortable. If you withdrew then why make an offer of R105,000 and ask to deliver it the next day. Please save the lies and instead learn to treat people with respect. I hope the DP and his associate will learn lessons from their mistakes and I'm sure they must be feeling embarrassed for this.