Warning: Very Poor Client Service – Chery Kuils River

Warning: Very Poor Service – Chery Kuils River I want to warn other customers about the extremely poor service I received from Chery Kuils River.

My Chery Tiggo 7 Pro has a sensor problem on the right rear wheel. I took the vehicle to Chery Kuils River at the end of October. I was informed that the sensor was not in stock and had to be ordered from Johannesburg. I was told the order had been placed. After waiting more than a month with no update, I followed up again at the beginning of December and was told to bring the car in.

On 9 November, I dropped the car off at 9:00 AM. I received no communication the entire day from the service advisor, Amanda. At around 4:00 PM, concerned due to the lack of feedback, I took an Uber to the dealership. When I arrived, the dealership was preparing to close. I was then told that my car could not be fixed because the sensor had been sold to another customer. This was extremely unprofessional and unacceptable. I asked to speak to the manager, but was told the manager was not available. I was promised that the matter had been escalated and that the manager would contact me the following day. To date, I have received no call, no apology, and no feedback. This dealership shows a complete lack of communication, accountability, and respect for customers’ time.

I would strongly advise potential customers to think twice before using Chery Kuils River for servicing.😡😡😡😡😡😡😡😡😡😡😡😡😡