Group 1 Nissan Kuils River
Claimed Business
Group 1 Nissan Kuils River
Claimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|8 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Group 1 Nissan Kuils River
Group 1 Nissan Kuils River has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Group 1 Nissan Kuils River across 114 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMD
Minentle D
1 reviews | Active since Jan 2020
16 Mar 2026, 14:15
Subject: Unresolved recurring defects/ break down on a Nissan Magnite- Acenta
It’s been over a months since Nissan Kuilsriver has been giving me a run around I was told to buy a battery for a car that is merely 2 years. my has had 3 breakdowns since last year and they **** told me that my car battery is dead I need to buy a new one this was sais by Hanna I told her I am not willing to buy a battery I was told to come ferch my car since I don’t to buy the battery upon arriving of my uncle on the dealership the car was not starting they told him they will jumpstart tge car since I don’t wamt to buy a battery and he must not stop anywhere the car will be stuck. I asked for the diagnostic and job card of the car I was not given I told Hanna I am taking this furher she said it’s Okay. Past weekend I went to test the battery in 2 differents shops and they were no defects found since she **** and told me about the battery issue so I want to know what is the way forward since Nissan Kuilsriver has been dismissing me thinking I willl keep quiet mind you the car is still on Warrant . I am paying for something that i am not using i have the reports of the battery MAY I PLEASE HAVE MY CAR DIAGNOSTIC
Helpful (0)
|Replies (0)MD
Minentle D
1 reviews | Active since Jan 2020
16 Mar 2026, 14:15
Subject: Unresolved recurring defects/ break down on a Nissan Magnite- Acenta
It’s been over a months since Nissan Kuilsriver has been giving me a run around I was told to buy a battery for a car that is merely 2 years. my has had 3 breakdowns since last year and they **** told me that my car battery is dead I need to buy a new one this was sais by Hanna I told her I am not willing to buy a battery I was told to come ferch my car since I don’t to buy the battery upon arriving of my uncle on the dealership the car was not starting they told him they will jumpstart tge car since I don’t wamt to buy a battery and he must not stop anywhere the car will be stuck. I asked for the diagnostic and job card of the car I was not given I told Hanna I am taking this furher she said it’s Okay. Past weekend I went to test the battery in 2 differents shops and they were no defects found since she **** and told me about the battery issue so I want to know what is the way forward since Nissan Kuilsriver has been dismissing me thinking I willl keep quiet mind you the car is still on Warrant . I am paying for something that i am not using i have the reports of the battery MAY I PLEASE HAVE MY CAR DIAGNOSTIC
0
Replies (0)JB
JJ B
1 reviews | Active since Jan 2020
28 Dec 2025, 13:35
Useless Mahindra service
I bought a new Karoo S11 in Feb 2025. It's been at Mahindra 6 times for the same problem. Not starting when the outside temprature is hot. Everytime I get it back with the promise it is fixed. But yet I am on vacation with a car not starting. All I want is for Mahindra to fix this thing, I don't care if they have to rebuild it, I want it fixed and a replacement vechile while I wait. If they cannot get it fixed, I want a new vechile. I was calm for long enough. And for them to check earth wires to find the problem is not working for me. I've had it with Mahindra not getting this fixed.
Helpful (0)
|Replies (0)JB
JJ B
1 reviews | Active since Jan 2020
28 Dec 2025, 13:35
Useless Mahindra service
I bought a new Karoo S11 in Feb 2025. It's been at Mahindra 6 times for the same problem. Not starting when the outside temprature is hot. Everytime I get it back with the promise it is fixed. But yet I am on vacation with a car not starting. All I want is for Mahindra to fix this thing, I don't care if they have to rebuild it, I want it fixed and a replacement vechile while I wait. If they cannot get it fixed, I want a new vechile. I was calm for long enough. And for them to check earth wires to find the problem is not working for me. I've had it with Mahindra not getting this fixed.
0
Replies (0)OM
Olwethu M
1 reviews | Active since Jan 2020
16 Dec 2025, 04:51
Warning: Very Poor Client Service – Chery Kuils River
Warning: Very Poor Service – Chery Kuils River I want to warn other customers about the extremely poor service I received from Chery Kuils River. My Chery Tiggo 7 Pro has a sensor problem on the right rear wheel. I took the vehicle to Chery Kuils River at the end of October. I was informed that the sensor was not in stock and had to be ordered from Johannesburg. I was told the order had been placed. After waiting more than a month with no update, I followed up again at the beginning of December and was told to bring the car in. On 9 November, I dropped the car off at 9:00 AM. I received no communication the entire day from the service advisor, Amanda. At around 4:00 PM, concerned due to the lack of feedback, I took an Uber to the dealership. When I arrived, the dealership was preparing to close. I was then told that my car could not be fixed because the sensor had been sold to another customer. This was extremely unprofessional and unacceptable. I asked to speak to the manager, but was told the manager was not available. I was promised that the matter had been escalated and that the manager would contact me the following day. To date, I have received no call, no apology, and no feedback. This dealership shows a complete lack of communication, accountability, and respect for customers’ time. I would strongly advise potential customers to think twice before using Chery Kuils River for servicing.😡😡😡😡😡😡😡😡😡😡😡😡😡
Helpful (0)
|Replies (0)OM
Olwethu M
1 reviews | Active since Jan 2020
16 Dec 2025, 04:51
Warning: Very Poor Client Service – Chery Kuils River
Warning: Very Poor Service – Chery Kuils River I want to warn other customers about the extremely poor service I received from Chery Kuils River. My Chery Tiggo 7 Pro has a sensor problem on the right rear wheel. I took the vehicle to Chery Kuils River at the end of October. I was informed that the sensor was not in stock and had to be ordered from Johannesburg. I was told the order had been placed. After waiting more than a month with no update, I followed up again at the beginning of December and was told to bring the car in. On 9 November, I dropped the car off at 9:00 AM. I received no communication the entire day from the service advisor, Amanda. At around 4:00 PM, concerned due to the lack of feedback, I took an Uber to the dealership. When I arrived, the dealership was preparing to close. I was then told that my car could not be fixed because the sensor had been sold to another customer. This was extremely unprofessional and unacceptable. I asked to speak to the manager, but was told the manager was not available. I was promised that the matter had been escalated and that the manager would contact me the following day. To date, I have received no call, no apology, and no feedback. This dealership shows a complete lack of communication, accountability, and respect for customers’ time. I would strongly advise potential customers to think twice before using Chery Kuils River for servicing.😡😡😡😡😡😡😡😡😡😡😡😡😡
0
Replies (0)EW
Enrique W
1 reviews | Active since Jan 2020
9 Dec 2025, 05:16
POOR CLIENT SERVICE
I am disappointed with the level of client service I received from Group 1 Nissan Kuilsrivier,I contacted them to request a quotation, and the receptionist repeatedly promised to call me back with feedback. Unfortunately, no one ever made the effort to return my calls or provide any update. I followed up multiple times, yet I still received no response. This lack of communication and professionalism is unacceptable, especially from a company that claims to value its customers. I hope management takes this complaint seriously and improves their client service, as this experience has been extremely frustrating and has left a very poor impression.
Helpful (0)
|Replies (0)EW
Enrique W
1 reviews | Active since Jan 2020
9 Dec 2025, 05:16
POOR CLIENT SERVICE
I am disappointed with the level of client service I received from Group 1 Nissan Kuilsrivier,I contacted them to request a quotation, and the receptionist repeatedly promised to call me back with feedback. Unfortunately, no one ever made the effort to return my calls or provide any update. I followed up multiple times, yet I still received no response. This lack of communication and professionalism is unacceptable, especially from a company that claims to value its customers. I hope management takes this complaint seriously and improves their client service, as this experience has been extremely frustrating and has left a very poor impression.
0
Replies (0)AE
Aloysius E
1 reviews | Active since Jan 2020
31 Oct 2025, 08:37
NEVER buy from Group1 Nissan Kuilsriver.
Be careful of Group1 Nissan Kuils River. This company is NOT trustworthy. If you can find the same vehicle anywhere else, go there. You can thank me later. They took out a service plan for me without my consent, yet they let me pay for all my services with them in cash. The only time I found out that there was a service plan taken out for me and worked into my monthly installment, was when my balloon was refinanced and the bank told me that they will take off the service plan. I went to them and ask why they did that, and to refund me, they just told me that the service plan has expired and therefore they cant refund me. If you are an existing client, check your documents now. If you are lucky not to be a client of theirs, keep it that way!
Helpful (0)
|Replies (0)AE
Aloysius E
1 reviews | Active since Jan 2020
31 Oct 2025, 08:37
NEVER buy from Group1 Nissan Kuilsriver.
Be careful of Group1 Nissan Kuils River. This company is NOT trustworthy. If you can find the same vehicle anywhere else, go there. You can thank me later. They took out a service plan for me without my consent, yet they let me pay for all my services with them in cash. The only time I found out that there was a service plan taken out for me and worked into my monthly installment, was when my balloon was refinanced and the bank told me that they will take off the service plan. I went to them and ask why they did that, and to refund me, they just told me that the service plan has expired and therefore they cant refund me. If you are an existing client, check your documents now. If you are lucky not to be a client of theirs, keep it that way!
0
Replies (0)ZM
Zeenath M
1 reviews | Active since Jan 2020
30 Aug 2025, 07:06
🚫🙏Beware and read this post to make an informed decision
Important information 🚫 Do not buy any second hand vehicles without doing your own dekra or 140point check!!!!! There documents are not done correctly we had to cancel 2 of the deals... please read and be aware. Haval H2 silver 2019 model 2 gear box Syncros had to be replaced within the same week of purchase,in the mean time we were provided a loan car ford eco sport grey which we got stuck at 10pm with no one to assist to find out the was petrol tank problem. Got a haval h6c 2018 as a replacement for the h2. This is some of the issue we had but on there check sheet it was marked fine. Wheel alignment off Steering calibration off Suspension knocking noise told it's normal. Gear box oil low. Oil leaks We had taken it to haval to diagnose and when we took the vehicle back the manager got upset that we ask haval to do the full diagnostic and not just check the suspension problem.he became so loud and screamed at us asking buy why did you ask them to do the full diagnostic.theu claim that it was passed by road worthy.which make you wonder with how is things being done. I was unable to get my deposit back to go to another dealership as I had traded in a 2010 Honda civic and they said they cannot give me the money as it was a trade in so I was forced to take a new car from them.but the guy on the omoda side were very helpful. Even tho I could have gotten a better car cheaper my options was limited to what they had as my deposit was held hostage.we were bul**** by the manager and the dealer principal as he said he would need to refinance the civic knowing fully that you cannot finance a 2010 car and all I needed to pay was +-10k on that car.it was a delay tech.and outright made it a choice of delay or take another car from them. I no about cars so I got my stuff sorted but to everyone else please please don't buy any car from them without doing your own independent dekra or vehicle inspection.even if they convince you they did it.
Helpful (0)
|Replies (0)ZM
Zeenath M
1 reviews | Active since Jan 2020
30 Aug 2025, 07:06
🚫🙏Beware and read this post to make an informed decision
Important information 🚫 Do not buy any second hand vehicles without doing your own dekra or 140point check!!!!! There documents are not done correctly we had to cancel 2 of the deals... please read and be aware. Haval H2 silver 2019 model 2 gear box Syncros had to be replaced within the same week of purchase,in the mean time we were provided a loan car ford eco sport grey which we got stuck at 10pm with no one to assist to find out the was petrol tank problem. Got a haval h6c 2018 as a replacement for the h2. This is some of the issue we had but on there check sheet it was marked fine. Wheel alignment off Steering calibration off Suspension knocking noise told it's normal. Gear box oil low. Oil leaks We had taken it to haval to diagnose and when we took the vehicle back the manager got upset that we ask haval to do the full diagnostic and not just check the suspension problem.he became so loud and screamed at us asking buy why did you ask them to do the full diagnostic.theu claim that it was passed by road worthy.which make you wonder with how is things being done. I was unable to get my deposit back to go to another dealership as I had traded in a 2010 Honda civic and they said they cannot give me the money as it was a trade in so I was forced to take a new car from them.but the guy on the omoda side were very helpful. Even tho I could have gotten a better car cheaper my options was limited to what they had as my deposit was held hostage.we were bul**** by the manager and the dealer principal as he said he would need to refinance the civic knowing fully that you cannot finance a 2010 car and all I needed to pay was +-10k on that car.it was a delay tech.and outright made it a choice of delay or take another car from them. I no about cars so I got my stuff sorted but to everyone else please please don't buy any car from them without doing your own independent dekra or vehicle inspection.even if they convince you they did it.
0
Replies (0)N
Nozipho
1 reviews | Active since Jan 2020
25 Aug 2025, 08:02
They don't car about...
They don't car about their castomers because I explain the fact that this Nissan Magnite of them has a Factory Fault but they refuse to take it back and give me the other car which will not give me stress like this one
Helpful (0)
|Replies (0)N
Nozipho
1 reviews | Active since Jan 2020
25 Aug 2025, 08:02
They don't car about...
They don't car about their castomers because I explain the fact that this Nissan Magnite of them has a Factory Fault but they refuse to take it back and give me the other car which will not give me stress like this one
0
Replies (0)AS
Ayavuya S
1 reviews | Active since Jan 2020
15 Jul 2025, 11:10
Damage car
I’m extremely upset and disappointed with the service we received from Nissani Kuils River. My mother took her car to Nissan because the clutch wasn’t working properly it wasn’t releasing as it should. The car was with them for a week, and they gave us a quotation of R49,000. When my mother went to collect the car last week, we were shocked to find it in a worse condition than before. It had a terrible noise, and we were told that the gearbox was now damaged. The only thing they apparently did was change the oil. We are completely confused ,the car was in perfect condition apart from the clutch issue. How do you end up paying R49,000 just to get your car damaged? We chose to avoid local mechanics, believing that taking the car to the official dealership would be the safer and better option. Clearly, we were wrong. Even the manager tested the car and admitted that the clutch was still not working properly but nothing was done about it. I am honestly furious and deeply disappointed. Now we have to fix the car all over again. Nissan Almera 2014 😡😡😡 --- Let me know if you want this rewritten in a more formal tone (for a complaint letter or public review), or if you'd like to translate it into another language.
Helpful (0)
|Replies (0)AS
Ayavuya S
1 reviews | Active since Jan 2020
15 Jul 2025, 11:10
Damage car
I’m extremely upset and disappointed with the service we received from Nissani Kuils River. My mother took her car to Nissan because the clutch wasn’t working properly it wasn’t releasing as it should. The car was with them for a week, and they gave us a quotation of R49,000. When my mother went to collect the car last week, we were shocked to find it in a worse condition than before. It had a terrible noise, and we were told that the gearbox was now damaged. The only thing they apparently did was change the oil. We are completely confused ,the car was in perfect condition apart from the clutch issue. How do you end up paying R49,000 just to get your car damaged? We chose to avoid local mechanics, believing that taking the car to the official dealership would be the safer and better option. Clearly, we were wrong. Even the manager tested the car and admitted that the clutch was still not working properly but nothing was done about it. I am honestly furious and deeply disappointed. Now we have to fix the car all over again. Nissan Almera 2014 😡😡😡 --- Let me know if you want this rewritten in a more formal tone (for a complaint letter or public review), or if you'd like to translate it into another language.
0
Replies (0)