Bad promises to get sale!

Disappointing service and false promises when you buy used cars Eddie (sales) assured me I would receive my spare keys to secure sale! Now more than 3 months I still just get excuses and the lady that owned car before me (first owner) told me she handed it over to Group1 Nissan Kuilsriver when she traded in. So new DP Herman not calling me back and keys missing with no feedback this is really bad service from a dealer I trusted! Please don't trust anything their sales people tell you they just get the money and brush you off!!