Groups R Us Insurance Partners
1.3|14 reviews
NJ
Nomatemba J
1 reviews | Active since Member
23 Dec 2025, 15:16
Alert ⚠️ unauthorized debicheck
I never app**** for anything from this company but they are debiting money from my bank .I don't know them ,I never gave them permission, what is worse they manage to do debicheck,how I don't know.I never accepted any mandate or whatsoever. I never heard of them until they sent me an email telling me the premium .Immediately I emailed them to say they must cancel that policy as I didn't apply/ approve of what they were about to do .I'm 100% sure these are ****mers .Very difficult to get hold of anyone there.
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Replies (56)Groups R Us Insurance Partners's replyOfficial
16 Feb 2026, 12:43Thank you for raising your concerns. We are sorry to hear about your experience and understand how upsetting unexpected deductions can be.To clarify, our Income Protector Policy is offered as an optional add-on during the loan application process with one of our partner providers. It is not automatically applied, and a policy can only be activated where the option is selected and the mandate is accepted during that application journey.We recognise that the application process can move quickly, and if the option was selected unintentionally, or if you contacted us to cancel before the deduction took place, we would welcome the opportunity to investigate this and resolve it as a priority. We take transparency and customer trust very seriously and have no interest in debiting customers incorrectly.For privacy and security reasons, we are unable to request or discuss personal details on a public platform. Please contact us directly via info@groupsrus.co.za or 086 127 3342 so that we can review the matter securely and assist with cancellation and any refund due.We would also appreciate it if you could let us know whether you have been assisted and if the matter has now been resolved. If not, please contact us directly so that we can ensure it is attended to without further delay.We appreciate the opportunity to address this matter.
Best regards,
Groups R Us Insurance Partners's reply16 Feb 2026, 12:43
Official
Thank you for raising your concerns. We are sorry to hear about your experience and understand how upsetting unexpected deductions can be.To clarify, our Income Protector Policy is offered as an optional add-on during the loan application process with one of our partner providers. It is not automatically applied, and a policy can only be activated where the option is selected and the mandate is accepted during that application journey.We recognise that the application process can move quickly, and if the option was selected unintentionally, or if you contacted us to cancel before the deduction took place, we would welcome the opportunity to investigate this and resolve it as a priority. We take transparency and customer trust very seriously and have no interest in debiting customers incorrectly.For privacy and security reasons, we are unable to request or discuss personal details on a public platform. Please contact us directly via info@groupsrus.co.za or 086 127 3342 so that we can review the matter securely and assist with cancellation and any refund due.We would also appreciate it if you could let us know whether you have been assisted and if the matter has now been resolved. If not, please contact us directly so that we can ensure it is attended to without further delay.We appreciate the opportunity to address this matter.
Best regards,