

Groups R Us Insurance Partners
Based on recent customer reviews, Groups R Us Insurance Partners is facing serious dissatisfaction from customers who report unauthorised debit orders and policies activated without clear consent, often linked to third party loan applications. A recurring theme is frustration with cancellation processes, with customers stating that written cancellation requests are not honoured and that agents insist on phone calls. Customers consistently mention poor responsiveness, unanswered emails, voicemail loops, and delayed claims handling. Concerns around POPIA compliance, data sharing, and consumer protection law violations are also raised repeatedly across the feedback.
Replied to 67% of negative reviews
Reply time on negative reviews: 647h 13m
TrustIndex
2.2
Ranking
#275
in Financial Services
Reply Time
647h 13m
Replied to 67% of negative reviews
Reply time on negative reviews: 647h 13m
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Based on recent customer reviews, Groups R Us Insurance Partners is facing serious dissatisfaction from customers who report unauthorised debit orders and policies activated without clear consent, often linked to third party loan applications. A recurring theme is frustration with cancellation processes, with customers stating that written cancellation requests are not honoured and that agents insist on phone calls. Customers consistently mention poor responsiveness, unanswered emails, voicemail loops, and delayed claims handling. Concerns around POPIA compliance, data sharing, and consumer protection law violations are also raised repeatedly across the feedback.
Groups R Us Insurance Partners has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. They reply to 67% of negative reviews, typically within 647 hours 13 min. How is the TrustIndex calculated? →
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