RF
Rhoda F
Active since Sep 2023
8
Reviews
0
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Reviews
8 reviews4 months ago
Discriminatory Service & Emergency Abandonment - Times Square Unit 314
December 24, 2025 - URGENT INFRASTRUCTURE FAILURE Sandak-Lewin Trust has systematically ignored Times Square Unit 314 for 2+ years: - Missing exterior vent(BC accepted to install, but it is still unresolved), causing mould (2 years unresolved), very unhappy tenants - Blocked external drain (6+ weeks, email simply ignored) - Managing agent Vanessa closes tickets without resolution - Emergency number unattended during holidays - CEO mobile (+27 082 474 3238) switched off - Main office (021 419 0440) closed until January 5 with NO emergency service - Emergency sectional title number completely unattended Meanwhile, units owned by board members receive immediate attention. This is discriminatory treatment and a complete abandonment of service during holidays when urgent infrastructure issues arise. Filing CSOS complaints against both the Body Corporate and the managing agent for negligent practices. AVOID THIS COMPANY - They abandon clients during emergencies while prioritising board member properties. Pattern confirmed by other reviews - months of being ignored is their standard practice.
168 replies
20 months ago
Great Customer chat support @Victoria B
I had a great experience chatting with Victoria B. on the Mweb chat service. The agent was very friendly, patient, and knowledgeable. Thank you for your great service.
0 replies
21 months ago
Service Resolution Advisor - Hello peter Team unresponsive
I am absolutely appalled by the way FNB handles client services. As a loyal client for over 20 years, one would expect better from your bank. My reference is CC07TP22, and the FNB reference number is 191572421. I am still awaiting the Service Resolution Advisor's feedback after he allegedly was going to follow up on my inquiry. This was back in May 2024 email "Dear Valued Customer Your High Priority Complaint Reference Number 5961053NF been assigned to a Service Resolution Advisor in Customer Resolution Centre. An investigation into your matter will now be initiated and we will be in-touch with you shortly." 1 hone call and no feedback after that
56 replies
23 months ago
restore my credit card facilities
"Your High-Priority Complaint Reference Number, 5951995NF, has been assigned to a Service Resolution Advisor in the Debt Review Centre. We will initiate an investigation into your matter, and we will contact you shortly." Reply received :Dear Ms. Fenon Please be advised the FirstRand Debt Review Centre has successfully updated the client’s profile to reflect that the client is no longer participating in the debt review process on 15th April 2024." I am still waiting for a satisfactory response from this department. The debt review department needs to explain why my account has been referred to their legal department, despite making payments. This situation is highly frustrating and inconvenient, as I am unable to access my funds and my account status reflects poorly on my credit record.
53 replies
23 months ago
unresponsive claim department
I want to bring to your attention that I have not received a response from I have been trying to get in touch with FNB's claim department after sending an email a week ago. Despite my efforts to reach out via phone calls, I have not been able to get through to anyone in that department. I urgently need a reply regarding my claim request and would appreciate it if someone from that department could get in touch with me. I feel that FNB's service across all departments has declined.
53 replies
25 months ago
DebtBusters SA- Poor service 17.2 Rejection FORM
I contacted Debtbusters to cancel my debt consolidation before they sent me the 17.2 Accept Form because I learned that the process to exit becomes complicated and lengthy once you receive the form. However, they claimed I did, despite my insistence that I never received the 17.2 form. When Freddy, the consultant, contacted me after receiving my withdrawal email, he did not mention the 7.2 Accept Form since I never received it. Instead, he pointed out the legal implications of cancelling the debt review counselling, such as being flagged as under debt review. Freddy was highly forceful, pushing for a sale. I even brought the matter to the team leader, Derik Mujera, who took an additional week before I could reach him. Unfortunately, by then, other departments had already sent notes to my creditors, leading to all my accounts being blocked due to the debt review flag. As a result, I have now requested a 17.2 Rejection Form to remove the ban on my accounts, as I am paying my creditors directly.
106 replies
28 months ago
FNB poor service delivery on insurance claim
Refe: DP12QG80 : - FNBREF#185910275 "I have insurance on my credit card as a precautionary measure in case I cannot work and make payments on my credit card. The amount is almost R800. Unfortunately, I fell ill and was hospitalised while I was travelling abroad. I'm highly disappointed with the current service I am receiving from FNB. As a loyal and long-standing client for over 25 years, I deserve nothing but the best. It's unacceptable that the agent who called claimed she couldn't verify the doctor listed on the medical report because the doctor is outside South Africa. This is a weak excuse because there are many ways to verify the report's authenticity, such as calling the doctor or sending an email. Now, FNB expects me to find a specialist to be examined and then submit a report. It stands to reason that my condition has improved since, although I am still not able to work after the stroke, the new doctor's information will influence the outcome of my claim. FNB should be held accountable for its false advertising since it claims to go the extra mile but fails to deliver on its promises." Why is service delivery so poor in our country, and yet at the end of the month, the people who provide the poor client service expect to be paid? Ms.R Fenon
516 replies
32 months ago
Vodacom's disappointing customer care service and breach of contract.
Vodacom's disappointing customer care service and breach of contract. I have experienced significant inconvenience over a prolonged period due to Vodacom's inability to resolve an issue. 1st - The number to which this cancellation is related is No 1 (066 2***) - this was a contract phone number. I cancelled the contract and asked them to convert the number to prepaid. 2nd: I paid the penalty for PREMATURE CONTRACT CANCELLATION FOR PH NUMBER no. 1 and informed them I would like to RETAIN THIS NUMBER ON PREPAID. 3rd: After 2 months, they claimed I owed them 2 months' payment on the contract number. Threatened me with a summons. 4th- They deleted ph number 1 from my account profile when I didn't meet their payment demands. Vodacom failed to convert my contract number to prepaid and *******ly transferred my alleged debt to another ph number, 2 082****** They are now claiming money from ph number 2! Vodcam has deliberately gone back on the agreement of the cancellation contract, making them legally in breach of contract.
655 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (37.5%)
1 Star
4 (50%)