Sandak Lewin Trust
Claimed Business
Sandak Lewin Trust
Claimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Real Estate
45h 50mReply Time
100 NPSVery Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 127 hours 17 min
TrustIndex
0
Ranking
#5
in Real Estate
Avg Reply
45h 50m
NPS Score
100
Recommended: Very Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 127 hours 17 min
Review Distribution
3.6|5 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(25%)
1(25%)
5(50%)
4(0%)
3(0%)
2(25%)
1(25%)
Frequently Asked Questions About Sandak Lewin Trust
Sandak Lewin Trust has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 127 hours 17 min. Hellopeter has tracked Sandak Lewin Trust across 71 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAR
Alison R
1 reviews | Active since Jan 2020
14 Mar 2026, 17:16
I would like to compliment JADIN for the quality of excellent service provided to me
I would like to compliment JADIN for the quality of excellent service provided to me. I sincerely appreciate his efficient, gracious assistance, the level of detail and the professional and very knowledgeable manner in which he patiently steered me through my queries. Jadin is always available and I can honestly say that I trusted his advice, judgement and professionalism. May I just add that you are an asset to Sandak Lewin Trust! I have been in the property industry actively for 25 years and you are without a shadow of the doubt, the most diligent portfolio manager I have worked with. A great example of superb service! Alison / DG Properties 😊
Helpful (0)
|Replies (0)AR
Alison R
1 reviews | Active since Jan 2020
14 Mar 2026, 17:16
I would like to compliment JADIN for the quality of excellent service provided to me
I would like to compliment JADIN for the quality of excellent service provided to me. I sincerely appreciate his efficient, gracious assistance, the level of detail and the professional and very knowledgeable manner in which he patiently steered me through my queries. Jadin is always available and I can honestly say that I trusted his advice, judgement and professionalism. May I just add that you are an asset to Sandak Lewin Trust! I have been in the property industry actively for 25 years and you are without a shadow of the doubt, the most diligent portfolio manager I have worked with. A great example of superb service! Alison / DG Properties 😊
0
Replies (0)DN
Danisile N
1 reviews | Active since Jan 2020
2 Feb 2026, 07:16
THEFT by Sandak Lewin Trust
I am writing to formally lodge a complaint regarding the handling of an insurance payout relating to damages incurred in our apartment units. The property is managed by a facilities management company based in Cape Town. The damages were covered by Old Mutual, and payment was made to Sandak Lewin Trust immediately after the agreement was signed with the Body Corporate (broker) on 19 January 2026. As apartment owners, we subsequently followed up on payment after submitting all required documentation, including our banking details and identification documents. During this process, one of the owners was informed by an individual named Naseef that the insurance funds had been used to pay the company’s suppliers. We were further advised that we would only be paid once the company had sufficient funds in their account. This is wholly unacceptable. Insurance proceeds paid for specific damages are required to be used for that purpose and not for operational expenses. The use of these funds for any other reason constitutes misappropriation and theft. I have already raised this matter with Old Mutual and am now escalating it formally. I request that this issue be urgently investigated and that appropriate action be taken to ensure the rightful release of the funds to the affected apartment owners.
Helpful (0)
|Replies (0)DN
Danisile N
1 reviews | Active since Jan 2020
2 Feb 2026, 07:16
THEFT by Sandak Lewin Trust
I am writing to formally lodge a complaint regarding the handling of an insurance payout relating to damages incurred in our apartment units. The property is managed by a facilities management company based in Cape Town. The damages were covered by Old Mutual, and payment was made to Sandak Lewin Trust immediately after the agreement was signed with the Body Corporate (broker) on 19 January 2026. As apartment owners, we subsequently followed up on payment after submitting all required documentation, including our banking details and identification documents. During this process, one of the owners was informed by an individual named Naseef that the insurance funds had been used to pay the company’s suppliers. We were further advised that we would only be paid once the company had sufficient funds in their account. This is wholly unacceptable. Insurance proceeds paid for specific damages are required to be used for that purpose and not for operational expenses. The use of these funds for any other reason constitutes misappropriation and theft. I have already raised this matter with Old Mutual and am now escalating it formally. I request that this issue be urgently investigated and that appropriate action be taken to ensure the rightful release of the funds to the affected apartment owners.
0
Replies (0)RF
Rhoda F
1 reviews | Active since Jan 2020
24 Dec 2025, 10:35
Discriminatory Service & Emergency Abandonment - Times Square Unit 314
December 24, 2025 - URGENT INFRASTRUCTURE FAILURE Sandak-Lewin Trust has systematically ignored Times Square Unit 314 for 2+ years: - Missing exterior vent(BC accepted to install, but it is still unresolved), causing mould (2 years unresolved), very unhappy tenants - Blocked external drain (6+ weeks, email simply ignored) - Managing agent Vanessa closes tickets without resolution - Emergency number unattended during holidays - CEO mobile (+27 082 474 3238) switched off - Main office (021 419 0440) closed until January 5 with NO emergency service - Emergency sectional title number completely unattended Meanwhile, units owned by board members receive immediate attention. This is discriminatory treatment and a complete abandonment of service during holidays when urgent infrastructure issues arise. Filing CSOS complaints against both the Body Corporate and the managing agent for negligent practices. AVOID THIS COMPANY - They abandon clients during emergencies while prioritising board member properties. Pattern confirmed by other reviews - months of being ignored is their standard practice.
Helpful (0)
|Replies (0)RF
Rhoda F
1 reviews | Active since Jan 2020
24 Dec 2025, 10:35
Discriminatory Service & Emergency Abandonment - Times Square Unit 314
December 24, 2025 - URGENT INFRASTRUCTURE FAILURE Sandak-Lewin Trust has systematically ignored Times Square Unit 314 for 2+ years: - Missing exterior vent(BC accepted to install, but it is still unresolved), causing mould (2 years unresolved), very unhappy tenants - Blocked external drain (6+ weeks, email simply ignored) - Managing agent Vanessa closes tickets without resolution - Emergency number unattended during holidays - CEO mobile (+27 082 474 3238) switched off - Main office (021 419 0440) closed until January 5 with NO emergency service - Emergency sectional title number completely unattended Meanwhile, units owned by board members receive immediate attention. This is discriminatory treatment and a complete abandonment of service during holidays when urgent infrastructure issues arise. Filing CSOS complaints against both the Body Corporate and the managing agent for negligent practices. AVOID THIS COMPANY - They abandon clients during emergencies while prioritising board member properties. Pattern confirmed by other reviews - months of being ignored is their standard practice.
0
Replies (0)KB
Kyle B
1 reviews | Active since Jan 2020
9 Sept 2025, 14:32
Kudos to Martina
We work with Martina and Lorraine regarding our block in Sea Point. The past 2 years or so Martina has been really fantastic and helpful, available at the drop of a hat. Huge appreciation to you, Martina.
Helpful (0)
|Replies (0)MA
Maleeka A
1 reviews | Active since Jan 2020
11 Apr 2025, 11:36
Being ignored for months!
In August 2024, maintenance was taking place on the building. On the 23rd August 2024 I heard word from someone in the complex, that the burglar bars on the ground floor apartments will be removed. On the same day, I mailed the managing agents asking them about this as we have not received communication. On the 1/09/2024 I followed up on mail as I have not had a response. On the 2/09/2024 I received a response, but it was unrelated to my question, so I posed the question again. No response. On the 16/09/2024 I sent them a picture as the burglar bars were taken off without no prior notification. No response. 27/02/2025 I received an email for an invoice for R6313.50 for maintenance of burglar bars, due 1/03/2025.This was noted as 'overdue'. Same day, they said they will refer my mail to the trustees. Follow ups done 04/03/2025 & 20/03/2025. I was then told on the 20th that the trustees are discussing. 06/03/2025 we were referred to the debt collection department for an overdue invoice. On the same day, I mailed them as still to date, we have not received a single communication about the burglar bars being removed, nor who it will be paid for by. 06/03/2025 I sent a complaint to SLT using their complaints link on their website. No response. 20/03/2025 - I followed up once again, this time I included the managing director Carl Smit. No response 27/03/2025 - Follow up done 27/03/2025 - Carl confirmed that if the burglar bars were to be repaired, then it should have been communicated to owners, especially if the cost is for the owner. 27/03/2025 - I let him know that we were not notified, and all mails were being ignored. He advised that he will investigate. Till today, no response. 09/04/2025 - yet another invoice from the debt collection department for the 'overdue' burglar bar payment. I am yet once again, requesting the following as I am continuously being ignored: Full breakdown of the decision-making process for this work, including meeting minutes where this was discussed. Proof of the service agreement, showing that owners were notified and agreed to these costs. Immediate withdrawal of this charge from my account, or a valid legal explanation as to why the charge is justified.
Helpful (0)
|Replies (0)MA
Maleeka A
1 reviews | Active since Jan 2020
11 Apr 2025, 11:36
Being ignored for months!
In August 2024, maintenance was taking place on the building. On the 23rd August 2024 I heard word from someone in the complex, that the burglar bars on the ground floor apartments will be removed. On the same day, I mailed the managing agents asking them about this as we have not received communication. On the 1/09/2024 I followed up on mail as I have not had a response. On the 2/09/2024 I received a response, but it was unrelated to my question, so I posed the question again. No response. On the 16/09/2024 I sent them a picture as the burglar bars were taken off without no prior notification. No response. 27/02/2025 I received an email for an invoice for R6313.50 for maintenance of burglar bars, due 1/03/2025.This was noted as 'overdue'. Same day, they said they will refer my mail to the trustees. Follow ups done 04/03/2025 & 20/03/2025. I was then told on the 20th that the trustees are discussing. 06/03/2025 we were referred to the debt collection department for an overdue invoice. On the same day, I mailed them as still to date, we have not received a single communication about the burglar bars being removed, nor who it will be paid for by. 06/03/2025 I sent a complaint to SLT using their complaints link on their website. No response. 20/03/2025 - I followed up once again, this time I included the managing director Carl Smit. No response 27/03/2025 - Follow up done 27/03/2025 - Carl confirmed that if the burglar bars were to be repaired, then it should have been communicated to owners, especially if the cost is for the owner. 27/03/2025 - I let him know that we were not notified, and all mails were being ignored. He advised that he will investigate. Till today, no response. 09/04/2025 - yet another invoice from the debt collection department for the 'overdue' burglar bar payment. I am yet once again, requesting the following as I am continuously being ignored: Full breakdown of the decision-making process for this work, including meeting minutes where this was discussed. Proof of the service agreement, showing that owners were notified and agreed to these costs. Immediate withdrawal of this charge from my account, or a valid legal explanation as to why the charge is justified.
0
Replies (0)MvdW
Machiel van der Walt
1 reviews | Active since Jan 2020
14 Mar 2025, 11:04
Over the course of my rental period everyone has been helpful
Over the course of my rental period everyone has been helpful. Getting my deposit back was no problem as well.
Helpful (0)
|Replies (0)MvdW
Machiel van der Walt
1 reviews | Active since Jan 2020
14 Mar 2025, 11:04
Over the course of my rental period everyone has been helpful
Over the course of my rental period everyone has been helpful. Getting my deposit back was no problem as well.
0
Replies (0)