MA
Maleeka A
Active since Sep 2011
11
Reviews
0
Industries
Reviews
11 reviews12 months ago
Being ignored for months!
In August 2024, maintenance was taking place on the building. On the 23rd August 2024 I heard word from someone in the complex, that the burglar bars on the ground floor apartments will be removed. On the same day, I mailed the managing agents asking them about this as we have not received communication. On the 1/09/2024 I followed up on mail as I have not had a response. On the 2/09/2024 I received a response, but it was unrelated to my question, so I posed the question again. No response. On the 16/09/2024 I sent them a picture as the burglar bars were taken off without no prior notification. No response. 27/02/2025 I received an email for an invoice for R6313.50 for maintenance of burglar bars, due 1/03/2025.This was noted as 'overdue'. Same day, they said they will refer my mail to the trustees. Follow ups done 04/03/2025 & 20/03/2025. I was then told on the 20th that the trustees are discussing. 06/03/2025 we were referred to the debt collection department for an overdue invoice. On the same day, I mailed them as still to date, we have not received a single communication about the burglar bars being removed, nor who it will be paid for by. 06/03/2025 I sent a complaint to SLT using their complaints link on their website. No response. 20/03/2025 - I followed up once again, this time I included the managing director Carl Smit. No response 27/03/2025 - Follow up done 27/03/2025 - Carl confirmed that if the burglar bars were to be repaired, then it should have been communicated to owners, especially if the cost is for the owner. 27/03/2025 - I let him know that we were not notified, and all mails were being ignored. He advised that he will investigate. Till today, no response. 09/04/2025 - yet another invoice from the debt collection department for the 'overdue' burglar bar payment. I am yet once again, requesting the following as I am continuously being ignored: Full breakdown of the decision-making process for this work, including meeting minutes where this was discussed. Proof of the service agreement, showing that owners were notified and agreed to these costs. Immediate withdrawal of this charge from my account, or a valid legal explanation as to why the charge is justified.
232 replies
22 months ago
**** CALLS 24/7!!!
REMOVE MY NUMBER FROM YOUR DATABASE!!!! I have NEVER given you authorisation to use my number! Your people calls me MULTIPLE times a day!!! Seriously frustrating. You are breaching POPI act because you are using people's numbers without their consent!!!!
0 replies
24 months ago
Still waiting on my refund
I reached out to the team on the 29th Feb 2024 to cancel my membership. I received a response on the 1st March from Inshaaf, confirming that my membership has been cancelled and that my final debit will be on the 1st March. On the 28th March I received an SMS stating that my next debit will be on the 2nd April. Inshaaf then said that my membership was 'Uncancelled', and she processed the cancellation again. She also confirmed that the funds that will be debited will be refunded in 10-15 Business days. 15 Business days after that debit went off, and I still have not received my refund. When I called in, there was no record of my initial cancellation on the 1st of March. A follow-up was done for my refund, which I have still not received, nor have I received a date on when I will receive it.
0 replies
34 months ago
Amazing service
Absolutely amazing service received from MiWay, with a special thanks to Rito Maluleke as well. The turnaround time was extremely fast, and everything was done smoothly, with no hassles whatsoever. I am extremely impressed by the service received.
53 replies
45 months ago
Vanessa De Menezes
Absolutely brilliant service received from Vanessa De Menezes thus far. She keeps us up to date with all progress, and is extremely efficient in assisting us as first time home buyers.
134 replies
112 months ago
Overcharging me!!
<p>I am sooo tired of vodacom!!! I upgraded 03/08/2016, and am STILL paying a higher fee than what I agreed to!!</p> <p> </p> <p>I agreed to a specific deal with your consultant upon my upgrade. (saw the deal on your own website), however the consultant signed me up for a more expensive deal.</p> <p> </p> <p>I have been dealing with Gibraltar, & Boitumelo from the CEO's office, but none of them can sort this out!</p> <p> </p> <p>It is NOT MY RESPONSIBILTY that your own consultants signed me for something other than what I agreed to.</p> <p>NO quotation was ever sent to me, so I did not have a chance to see that your consultant gave me the incorrect deal.</p> <p> </p> <p>I have been overcharged for the last few months, and want this corrected ASAP.</p> <p> </p> <p>I want all correspondence via email, and not telephonically, because you guiys cannot seem to trace any calls. I want this all written, as I will go to the ombudsman if not resolved today.</p>
56 replies
115 months ago
Vodacom making their tech issues, my problem!
<p>I have 2x numbers linked to my contract. Both had +-12GB of data each, with the expiry date showing 15/09/2020.</p> <p> </p> <p>On the 01/11/2016, we both received an SMS saying that our data had expired.</p> <p>Queried this with them on the same day. They came back to me quoting the 'T&C's', saying that data is valid for 30 days. I have sent all of my screenshots, showing the SMS's.</p> <p> </p> <p>ALL of my SMS's however, say that the data expires 15/09/2020. Your consultants advised me that there is a tech issue, which is giving an incorrect date, and that they will credit me with a 5GB goodwill.... what a joke !!! It is not my problem that you had a tech issue !! If I knew it expired 01/11/2016, I would have used it up!! Vodacom gave me a date of 2020. You should honour your incorrect information, and credit us both back with the data that YOU have stated expires 2020!!</p> <p> </p> <p>References:</p> <p>1- ********** 6752</p> <p>00YM~MLAS </p> <p> </p> <p>Consultants I have been dealing with:</p> <p>Justin Joseph</p> <p>Cashandra Grosch</p> <p>Luvuyiso Plaatjie</p> <p>Busisiwe Mhlongo</p> <p>Tihanie Pansegrauw</p> <p>Wilhelmina Gaffley</p> <p>Tamella Gxothiwe</p>
387 replies
117 months ago
NO service / response/ feedback / assistance
<p>I upgraded with Vodacom early August. With the upgrade, each phone (it was 2x upgrades), there was a promotional 10GB data.</p> <p> </p> <p>I received mine, however not the other number. Then, on My bill, Vodacom is charging me for the promotional 10GB data!!! Ann additional R600 has now been added to my bill, due end September !</p> <p> </p> <p>When querying with voda, I was given multiple reference numbers. I queried with your contact centre, your upgrade department, on facebook, as well as to the CEO's office.</p> <p> </p> <p>Gibralter Makhura at the CEO's office, confirmed that the R600 was added in error, and will be removed by the 01 Sept.</p> <p> </p> <p>Today is the 06/09, and the amount is still there! she last responded to me on the 24 August 2016. I have sent her 5x follow up emails, and not once response received yet! Your social media team at facebook said they will reply to me shortly (this was LAST WEEK), and guess what? NO RESPONSE !!!</p> <p> </p> <p>I WILL NOT BE PAYING FOR YOUR ERRORS !!!! AS MENTIONED BEFORE, I NEED THIS REMOVED FROM MY BILL!!! I do not have R600 laying around to pay for your mess-ups !! I do not want to hear another 'we will look into it' or 'we will get back to you shortly'.... I want this sorted out ASAP</p>
53 replies
130 months ago
STILL DEDUCTING AFTER CANCELLING!!!!!
Opening internet reference number: <br> Reference 121928815<br> <br> Account was opened in June (20GB internet bundle). A day later, the account was then CANCELLED (by my father inlaw, who is the account holder - found a much better supplier). Telkom then invoiced him, the pro-rata amount, end of June - EVEN THOUGH HE HAD CANCELLED!!!<br> <br> Went in to Kenilworth Centre Branch to query this- the MANAGER advised that he should pay the full amount, and thereafter will be credited/refunded by the next statement. He then proceeded to pay this amount at the store, that day.<br> <br> Today is the 29 July, and guess what? A statement was received that he OWES another R250 for \Uncapped"internet"
75 replies
132 months ago
Smelly Chicken being sold
I purchased a few items yesterday, at Pick 'n Pay Kenilworth Centre. - Part of it, was 3 packs of chicken breast. When I got home, I packed the chicken in the freezer. When I opened the 3rd pack, I immediately got an old dirty smell. The chicken was OFF. Turned it around, and it was already turning blue. It smelled sooooo bad. I returned the item about an hour later, and a lady gladly assisted me with a refund. Even when she opened the pack, she had to turn her head away from the packet due to the stench.<br> <br> My thing is - how can you sell goods with such bad quality? Who does your hygiene checks? Who checks that the products are still fresh on a daily basis? What if someone else actually cooked it, and got food poisoning?????
76 replies
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