Review ofGTASA - Global Travel Alliance SA
GTASA - Global Travel Alliance SA
3.3|4 reviews
Responds in 944 hours 32 min
LP
Lotter P
1 reviews | Active since Member
08 Aug 2025, 06:52
STRUGGLE TO CANCEL DECEASED PERSONS CONTRACT 8/8/2025
Dont let these people fool you, We tried to cancel my deceased mothers contract for 4 years already. The debit order goes off in August yearly. The Code on the bank statement is EZT TRAVEL. We have gone down to ABSA to try and get hold of a number to call. There is NO Contact number on their system. for EZT traveL. This year I am cancelled the policy from banks side. Lone behold, an email to ask for funds. But now I have a contact number and person. I call up. I must pay the R2743.00 to clear the account then I can cancel the contract. DAYLIGHT *******!
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Replies (71)GTASA - Global Travel Alliance SA's replyOfficial
10 Nov 2025, 17:22Hi Lotter P,
We’re truly sorry for your loss and understand how difficult it can be to manage accounts for a loved one who has passed.
Please note that our office corresponded with you in 2022 provided details about the account and the option to transfer it to a family member. However, GTA was never informed of your late mothers passing, and the death certificate was only received by us in August 2025. Once we received this information, our team immediately assisted in finalising the account and bringing the membership to closure.
We assure you that there was never any intention to cause distress. Our staff were in contact with you to ensure the process was completed as smoothly as possible.
We confirm that the membership has been cancelled.
Kind Regards
The Global Travel Team
We’re truly sorry for your loss and understand how difficult it can be to manage accounts for a loved one who has passed.
Please note that our office corresponded with you in 2022 provided details about the account and the option to transfer it to a family member. However, GTA was never informed of your late mothers passing, and the death certificate was only received by us in August 2025. Once we received this information, our team immediately assisted in finalising the account and bringing the membership to closure.
We assure you that there was never any intention to cause distress. Our staff were in contact with you to ensure the process was completed as smoothly as possible.
We confirm that the membership has been cancelled.
Kind Regards
The Global Travel Team
Best regards,
GTASA - Global Travel Alliance SA's reply10 Nov 2025, 17:22
Official
Hi Lotter P,
We’re truly sorry for your loss and understand how difficult it can be to manage accounts for a loved one who has passed.
Please note that our office corresponded with you in 2022 provided details about the account and the option to transfer it to a family member. However, GTA was never informed of your late mothers passing, and the death certificate was only received by us in August 2025. Once we received this information, our team immediately assisted in finalising the account and bringing the membership to closure.
We assure you that there was never any intention to cause distress. Our staff were in contact with you to ensure the process was completed as smoothly as possible.
We confirm that the membership has been cancelled.
Kind Regards
The Global Travel Team
We’re truly sorry for your loss and understand how difficult it can be to manage accounts for a loved one who has passed.
Please note that our office corresponded with you in 2022 provided details about the account and the option to transfer it to a family member. However, GTA was never informed of your late mothers passing, and the death certificate was only received by us in August 2025. Once we received this information, our team immediately assisted in finalising the account and bringing the membership to closure.
We assure you that there was never any intention to cause distress. Our staff were in contact with you to ensure the process was completed as smoothly as possible.
We confirm that the membership has been cancelled.
Kind Regards
The Global Travel Team
Best regards,