Guess Sandton City Sneaker Injury email addresses on Achilles heel.

Guess Sneakers Caused Injury – Breach of Consumer Protection Act & Disgraceful Service

My friend and I purchased the same pair of Guess sneakers on Saturday, both in the correct size. We really liked the shoe and were excited to wear it. On Sunday, after just one day of normal wear, both pairs caused severe blisters and painful wounds to our feet.

The fact that the shoes are dirty from that single use does NOT erase the reality that they are defective, unsafe, and caused us physical harm.

When we returned to the store to address the issue, we expected the matter to be handled rationally and professionally. Instead, the area manager, Sarah, told us to wash the shoes and bring them back clean before she would “consider” an exchange. This makes absolutely no sense! — under Section 55 & 56 of the Consumer Protection Act, consumers have the right to safe, good-quality products that are fit for purpose. Dirty or not, these shoes failed that standard after ONE wear.

To make matters worse, an employee named Jeffrey was openly disrespectful, saying he “doesn’t owe us anything” and treating our concerns with complete indifference. This is a blatant lack of professionalism and customer care.

Guess has breached its legal obligation to provide products of acceptable quality. Under the CPA, we are entitled to a refund, replacement, or repair within six months of purchase for defective goods — no excuses, no conditions like “wash them first.” None of those points were exercised.

Guess, your handling of this matter is unacceptable. You sold us a product that caused injury after a single day, and instead of showing empathy or offering a legal and fair resolution, you dismissed us entirely. We demand immediate action — a full refund or an exchange for shoes that are comfortable and safe to wear.