G
Guess
Unclaimed Business
G
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|6 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Guess
Guess has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Guess across 161 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLN
Luyanda N
1 reviews | Active since Jan 2020
11 Jan 2026, 20:18
complain
GUESS Mall F66/68 Galleria Mall Dear Guess Management, I am submitting this email as a formal notice of complaint regarding a highly distressing and unacceptable incident that occurred at your store, coupled with the unprofessional and negligent conduct displayed by your Area Manager, Sara. During my visit, your staff members lost my South African ID card by allowing it to slip into the mounted POS table, where it became lodged and subsequently “unretrievable,” according to the store. This constitutes gross negligence, as my ID contains legally protected personal information that your staff had a responsibility to safeguard. The situation was further aggravated when I contacted your Area Manager, Sara. Instead of offering support, she was rude, dismissive, and demonstrated a complete lack of accountability. Her tone and unwillingness to assist are wholly unprofessional and reflect a serious failure in leadership and customer care. Her stance that the loss of my ID is now my problem is unacceptable, particularly when the loss occurred entirely due to your store’s mishandling.
Helpful (0)
|Replies (0)LN
Luyanda N
1 reviews | Active since Jan 2020
11 Jan 2026, 20:18
complain
GUESS Mall F66/68 Galleria Mall Dear Guess Management, I am submitting this email as a formal notice of complaint regarding a highly distressing and unacceptable incident that occurred at your store, coupled with the unprofessional and negligent conduct displayed by your Area Manager, Sara. During my visit, your staff members lost my South African ID card by allowing it to slip into the mounted POS table, where it became lodged and subsequently “unretrievable,” according to the store. This constitutes gross negligence, as my ID contains legally protected personal information that your staff had a responsibility to safeguard. The situation was further aggravated when I contacted your Area Manager, Sara. Instead of offering support, she was rude, dismissive, and demonstrated a complete lack of accountability. Her tone and unwillingness to assist are wholly unprofessional and reflect a serious failure in leadership and customer care. Her stance that the loss of my ID is now my problem is unacceptable, particularly when the loss occurred entirely due to your store’s mishandling.
0
Replies (0)LG
Lawi G
1 reviews | Active since Jan 2020
12 Sept 2025, 07:36
Dissatisfied Guess ex-customer
On the 27th of August visited Guess store at Mall of Africa looking for a sneaker for my husband. When we went in we saw a table marked on sale. Enquired about a sneaker on the sale display. The sales person Mongezi Bulwana took the sneaker to go and check how much it was. Came back to tell us that it was not on sale. I asked the store manager why it's placed at a sale table. The manager Zinhle Yende asked me what they should do if their head office gave them the instruction. Now, that is internal politics that a customer does not need to know. We continued to look at other sneakers. We gave Mongezi another sneaker to check for the size. After sometime he came back indicating that they did not have the size. At this point Mongezi is looking at my daughter as if she was fresh meat. So I ask him to check the Centurion Mall branch. He looked at us with a look like we're joking. So I insisted. He went back to their back and came back with the size we were looking for. This was so confusing for us as he indicated that they were out of the size we were looking for. So when we got to the till, I asked the manager Zinhle to give me the area manager's details. I finish my transaction and she proceeded to assist all the customer's after me on the line. After 10 to 15 minutes she gave me a paper with the details without even looking at me. I called the area manager Sarah on 076 283 6521. She did not pick up her cell. So I wrote her a message. Indicating my name at the end of the message. But my message was not indicating my issue. She called me back after +- 30 minutes, which made me feel that she will hear us. After I greeted her, I asked her how she was doing. She asked me with a high pitch volume "HOW CAN I HELP YOU". When I asked her to drop her tone as I am a customer. She continued to shout at me that she did not know who called her earlier she was just returning my call. But I sent her an sms. I wrote her a message that indicated she was rude and that I was going take up my issue with her head office. At this point I had lost hope but still wanted to share my experience with someone who can teach their staff about customer service. Also because I loved the brand. It took Jolene Knoesen, Sarah's manager the following week to communicate with me. First he told the lady at their call center that she knew about my issues. From whom I wondered. That means she took her staff side over the customers side. Which is why she thought she could undermine me with her 10% offer for my next purchase, as if that is what I was looking for. I responded, demanding the area manager to be the one that apologized, seeing she was the one that was shouting at me. Till today, nothing from Guess. I guess this how much they think of us customers. Maybe they will have a change of heart once the affordable online takeover, they will remember us customers. I will never buy a Guess product again
Helpful (0)
|Replies (0)LG
Lawi G
1 reviews | Active since Jan 2020
12 Sept 2025, 07:36
Dissatisfied Guess ex-customer
On the 27th of August visited Guess store at Mall of Africa looking for a sneaker for my husband. When we went in we saw a table marked on sale. Enquired about a sneaker on the sale display. The sales person Mongezi Bulwana took the sneaker to go and check how much it was. Came back to tell us that it was not on sale. I asked the store manager why it's placed at a sale table. The manager Zinhle Yende asked me what they should do if their head office gave them the instruction. Now, that is internal politics that a customer does not need to know. We continued to look at other sneakers. We gave Mongezi another sneaker to check for the size. After sometime he came back indicating that they did not have the size. At this point Mongezi is looking at my daughter as if she was fresh meat. So I ask him to check the Centurion Mall branch. He looked at us with a look like we're joking. So I insisted. He went back to their back and came back with the size we were looking for. This was so confusing for us as he indicated that they were out of the size we were looking for. So when we got to the till, I asked the manager Zinhle to give me the area manager's details. I finish my transaction and she proceeded to assist all the customer's after me on the line. After 10 to 15 minutes she gave me a paper with the details without even looking at me. I called the area manager Sarah on 076 283 6521. She did not pick up her cell. So I wrote her a message. Indicating my name at the end of the message. But my message was not indicating my issue. She called me back after +- 30 minutes, which made me feel that she will hear us. After I greeted her, I asked her how she was doing. She asked me with a high pitch volume "HOW CAN I HELP YOU". When I asked her to drop her tone as I am a customer. She continued to shout at me that she did not know who called her earlier she was just returning my call. But I sent her an sms. I wrote her a message that indicated she was rude and that I was going take up my issue with her head office. At this point I had lost hope but still wanted to share my experience with someone who can teach their staff about customer service. Also because I loved the brand. It took Jolene Knoesen, Sarah's manager the following week to communicate with me. First he told the lady at their call center that she knew about my issues. From whom I wondered. That means she took her staff side over the customers side. Which is why she thought she could undermine me with her 10% offer for my next purchase, as if that is what I was looking for. I responded, demanding the area manager to be the one that apologized, seeing she was the one that was shouting at me. Till today, nothing from Guess. I guess this how much they think of us customers. Maybe they will have a change of heart once the affordable online takeover, they will remember us customers. I will never buy a Guess product again
0
Replies (0)MS
DJDS
Daisy Jesus Da Silva
1 reviews | Active since Jan 2020
6 Aug 2025, 11:26
Guess
I ordered 2 pairs of sandals and only recieved 1 pair and on top of that their contact number doesn’t work and they don’t respond to emails either!! They don’t even deserve 1 star, I’m extremely disappointed
Helpful (0)
|Replies (0)DJDS
Daisy Jesus Da Silva
1 reviews | Active since Jan 2020
6 Aug 2025, 11:26
Guess
I ordered 2 pairs of sandals and only recieved 1 pair and on top of that their contact number doesn’t work and they don’t respond to emails either!! They don’t even deserve 1 star, I’m extremely disappointed
0
Replies (0)BS
Busisiwe S
1 reviews | Active since Jan 2020
4 Aug 2025, 12:02
Guess Sandton City Sneaker Injury email addresses on Achilles heel.
Guess Sneakers Caused Injury – Breach of Consumer Protection Act & Disgraceful Service My friend and I purchased the same pair of Guess sneakers on Saturday, both in the correct size. We really liked the shoe and were excited to wear it. On Sunday, after just one day of normal wear, both pairs caused severe blisters and painful wounds to our feet. The fact that the shoes are dirty from that single use does NOT erase the reality that they are defective, unsafe, and caused us physical harm. When we returned to the store to address the issue, we expected the matter to be handled rationally and professionally. Instead, the area manager, Sarah, told us to wash the shoes and bring them back clean before she would “consider” an exchange. This makes absolutely no sense! — under Section 55 & 56 of the Consumer Protection Act, consumers have the right to safe, good-quality products that are fit for purpose. Dirty or not, these shoes failed that standard after ONE wear. To make matters worse, an employee named Jeffrey was openly disrespectful, saying he “doesn’t owe us anything” and treating our concerns with complete indifference. This is a blatant lack of professionalism and customer care. Guess has breached its legal obligation to provide products of acceptable quality. Under the CPA, we are entitled to a refund, replacement, or repair within six months of purchase for defective goods — no excuses, no conditions like “wash them first.” None of those points were exercised. Guess, your handling of this matter is unacceptable. You sold us a product that caused injury after a single day, and instead of showing empathy or offering a legal and fair resolution, you dismissed us entirely. We demand immediate action — a full refund or an exchange for shoes that are comfortable and safe to wear.
Helpful (0)
|Replies (0)BS
Busisiwe S
1 reviews | Active since Jan 2020
4 Aug 2025, 12:02
Guess Sandton City Sneaker Injury email addresses on Achilles heel.
Guess Sneakers Caused Injury – Breach of Consumer Protection Act & Disgraceful Service My friend and I purchased the same pair of Guess sneakers on Saturday, both in the correct size. We really liked the shoe and were excited to wear it. On Sunday, after just one day of normal wear, both pairs caused severe blisters and painful wounds to our feet. The fact that the shoes are dirty from that single use does NOT erase the reality that they are defective, unsafe, and caused us physical harm. When we returned to the store to address the issue, we expected the matter to be handled rationally and professionally. Instead, the area manager, Sarah, told us to wash the shoes and bring them back clean before she would “consider” an exchange. This makes absolutely no sense! — under Section 55 & 56 of the Consumer Protection Act, consumers have the right to safe, good-quality products that are fit for purpose. Dirty or not, these shoes failed that standard after ONE wear. To make matters worse, an employee named Jeffrey was openly disrespectful, saying he “doesn’t owe us anything” and treating our concerns with complete indifference. This is a blatant lack of professionalism and customer care. Guess has breached its legal obligation to provide products of acceptable quality. Under the CPA, we are entitled to a refund, replacement, or repair within six months of purchase for defective goods — no excuses, no conditions like “wash them first.” None of those points were exercised. Guess, your handling of this matter is unacceptable. You sold us a product that caused injury after a single day, and instead of showing empathy or offering a legal and fair resolution, you dismissed us entirely. We demand immediate action — a full refund or an exchange for shoes that are comfortable and safe to wear.
0
Replies (0)aN
anathi N
1 reviews | Active since Jan 2020
24 Jun 2025, 16:54
**** sneakers, only wore twice and they are torn
I purchase sneakers last year November and I only wore them 2 or 3 times and the sneakers are already torn. I tried to return the sneakers and I was told it's pass the 6 month warranty period and they cannot assist me. I bought the sneakers cash but on the same day I purchased some other items using a card (3 Ladies T-shirts and 2 Men's T-shirt) and I have a bank statement for that transaction. I don't have the purchase slip for the sneakers but I was there at the shop they can look into their cameras. I am very disappointed with the way they handled my quiry without doing any investigations - I bought those sneakers because I trusted the brand I'm so disappointed with Guess Access Park.
Helpful (0)
|Replies (0)aN
anathi N
1 reviews | Active since Jan 2020
24 Jun 2025, 16:54
**** sneakers, only wore twice and they are torn
I purchase sneakers last year November and I only wore them 2 or 3 times and the sneakers are already torn. I tried to return the sneakers and I was told it's pass the 6 month warranty period and they cannot assist me. I bought the sneakers cash but on the same day I purchased some other items using a card (3 Ladies T-shirts and 2 Men's T-shirt) and I have a bank statement for that transaction. I don't have the purchase slip for the sneakers but I was there at the shop they can look into their cameras. I am very disappointed with the way they handled my quiry without doing any investigations - I bought those sneakers because I trusted the brand I'm so disappointed with Guess Access Park.
0
Replies (0)MC
AM
Andile M
1 reviews | Active since Jan 2020
30 Dec 2024, 05:05
Dont buy from Guess website,they dont deliver or refund
Bought shoes from Guess SA website on 2Dec 2024..biggest mistake of my shopping life😿.On the 10th of Dec the order was still on processing,very shocking thats when I started to call them.They then marked it as completed and said its now handed over to their courier Aramex which is another nightmare.20Dec there is still no delivery from Aramex ,worse I couldn’t even get tracking coz the number was not found.I asked for a refund , till today my refund hasn’t been received am still doing back and forth calls..That time they sell expensive clothes but cant even fulfill the delivery nor process a refund
Helpful (0)
|Replies (0)AM
Andile M
1 reviews | Active since Jan 2020
30 Dec 2024, 05:05
Dont buy from Guess website,they dont deliver or refund
Bought shoes from Guess SA website on 2Dec 2024..biggest mistake of my shopping life😿.On the 10th of Dec the order was still on processing,very shocking thats when I started to call them.They then marked it as completed and said its now handed over to their courier Aramex which is another nightmare.20Dec there is still no delivery from Aramex ,worse I couldn’t even get tracking coz the number was not found.I asked for a refund , till today my refund hasn’t been received am still doing back and forth calls..That time they sell expensive clothes but cant even fulfill the delivery nor process a refund
0
Replies (0)