LG
Lawi G
Active since Feb 2023
4
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0
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Reviews
4 reviews7 months ago
Dissatisfied Guess ex-customer
On the 27th of August visited Guess store at Mall of Africa looking for a sneaker for my husband. When we went in we saw a table marked on sale. Enquired about a sneaker on the sale display. The sales person Mongezi Bulwana took the sneaker to go and check how much it was. Came back to tell us that it was not on sale. I asked the store manager why it's placed at a sale table. The manager Zinhle Yende asked me what they should do if their head office gave them the instruction. Now, that is internal politics that a customer does not need to know. We continued to look at other sneakers. We gave Mongezi another sneaker to check for the size. After sometime he came back indicating that they did not have the size. At this point Mongezi is looking at my daughter as if she was fresh meat. So I ask him to check the Centurion Mall branch. He looked at us with a look like we're joking. So I insisted. He went back to their back and came back with the size we were looking for. This was so confusing for us as he indicated that they were out of the size we were looking for. So when we got to the till, I asked the manager Zinhle to give me the area manager's details. I finish my transaction and she proceeded to assist all the customer's after me on the line. After 10 to 15 minutes she gave me a paper with the details without even looking at me. I called the area manager Sarah on 076 283 6521. She did not pick up her cell. So I wrote her a message. Indicating my name at the end of the message. But my message was not indicating my issue. She called me back after +- 30 minutes, which made me feel that she will hear us. After I greeted her, I asked her how she was doing. She asked me with a high pitch volume "HOW CAN I HELP YOU". When I asked her to drop her tone as I am a customer. She continued to shout at me that she did not know who called her earlier she was just returning my call. But I sent her an sms. I wrote her a message that indicated she was rude and that I was going take up my issue with her head office. At this point I had lost hope but still wanted to share my experience with someone who can teach their staff about customer service. Also because I loved the brand. It took Jolene Knoesen, Sarah's manager the following week to communicate with me. First he told the lady at their call center that she knew about my issues. From whom I wondered. That means she took her staff side over the customers side. Which is why she thought she could undermine me with her 10% offer for my next purchase, as if that is what I was looking for. I responded, demanding the area manager to be the one that apologized, seeing she was the one that was shouting at me. Till today, nothing from Guess. I guess this how much they think of us customers. Maybe they will have a change of heart once the affordable online takeover, they will remember us customers. I will never buy a Guess product again
0 replies
38 months ago
CMC honors the big shots(medical schemes)
I thought that the CMC was to assist the public, but I guess I was wrong. I had a dispute with my medical policy, but I was not happy with the way their feedback. My dispute was based on the fact that I had to pay for an MRI when I had a policy that should have done that. The medical policy says they declined my claim based on the diagnosis, but they declined when I went to the casualty. By then the doctor had not examined me as yet. But the council heard from the scheme that I never made a claim. While the hispital was the one that called them for authorization. Then the CMC wanted me to provide a medical report, which costs R800. On top of the hospital bills am in due to the scheme declining my claim. The MRI is R8500. They never answer their calls. They seem to be representing the scheme rather than the public. I guess my taxes are not compared Momentum health4me
0 replies
39 months ago
Unitas bad customer service
Unitas does not respect their customers of colour. First, their language of operation is Afrikaans. You, as a black person, have to request them to translate it to English. I ended up in casualty one time. The doctor diagnosed me with convulsions after I explained that I did not collapse due to fits. When I requested them to change their wrong diagnoses, I was told the matter is closed. I thought the customer is always right. Medicross is 100% better than Unitas. They know how to treat their customers with respect
0 replies
39 months ago
False representation of Momentum health4me benefits
Momentum health4me is the worst medical insurance. When they sell their policy, they make it sound like your needs will be met. I was told that I am fully covered for hospital benefits. I received the card indicating that myself and my daughter are covered, but could not paying for my daughters spectacles. Two months later, I collapsed and went to the hospital, they declined, even paying the casualty for a file to be opened. I ended up paying from my pocket to have a file opened. When I got a diagnosis, they refused again to pay. I would advise anyone against Momentum Health4Me. If you don't want to be stuck in an hour of need
280 replies
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