Guitarz-ZA

Poor guitar service by Guitarz-ZA

Several guitars were taken to Guitarz-ZA for setup, service and repair (their premium service offering). The poor to non-existent workmanship, coupled with a padded/inflated bill leading to a 25% higher charge than agreed to via quote forced me to review this person formally. In short, I feel I was taken for a ride and am angry about it. I would not recommend anyone use Josh to do any work on their musical instruments. I've provided specifics about the issues I found after using Guitarz-ZA's services below: • Sold me 2 leads, but gave me incorrect brand info when I ordered them from him (he claimed they were Proel cables). Turned out to be Stagg cables he placed a 25% mark up on (from the takealot price). • Final bill was 25% higher than quoted without any communication about this beforehand. Justification given for this was the extra time and effort required per guitar, however see below... • When guitars were received there were several issues noted 1. Guitar 1's jack is crackling after replacement (charged for seperately) 2. Guitar 1 needed a thorough clean, but only a surface wipe down was done, the bridge, saddles and other components more intricate components were left untouched and still require a service/clean. 3. Guirar 2's neck (Truss rod) was not set correctly with neck clearly bowed forward and required adjustment 4. Guitar 2's packing plastic left under pickguard *****s after this was requested to be resolved and assurance was given that the pickguard was removed and all components checked (I don;t believe this was actually carried out) 5. Guitar 3's knobs were not reseated after this was specifically requested 6. Guitar 3 was taken to another guitar professional who commented specifically on how badly it was set up and that they strongly recommend this be redone. • Comments immediately after questions were asked about the quality of the work was that all work was done correctly and all things discussed were addressed (he was adament). It was only after photographic evidence proved this statement incorrect that there was an apology and admittance to the work not being done as was agreed. • Ownership is a serious problem, but most of all it is overall technical skill that is lacking • In the end, I had to fix the issues that were not resolved properly myself