GS
Glenn S
Active since Dec 2014
6
Reviews
0
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Reviews
6 reviews30 months ago
Dishonest/*****ulent solar company - WATCH OUT!!
Sorry for the essay below, this gives the whole long story: So my experience with Juan was very positive up until the deposit was paid and the work started, answering my questions anytime even late at night and being very accomodating (ironically, he actually always warned me about rogue installers who run away with people's money and don't honour contracts, but swore up and down that wasn't how he does business). After I paid the deposit, it wasn't terrible yet, but he changed from being ultra responsive and accomodating to always busy with other things and "fitting me in" where he could. Btw, he provided me references I could call to verify his work and they sang his praises, but I have a suspicion he simply does right by a small group of people he can call on for references and then walks away from everyone else. After paying him in full though (before a CoC, SSEG registration completed and proper commissioning + having a few electrical wiring concerns), he totally ghosted me. Blocked me on Facebook, wouldn't answer the whatsapp phone line or normal cellphone, wouldn't reply to msgs or emails, nothing. I even went to his listed business address in John X Merryman street by MKem, but there was no Renegade Energy to be found there. I can say that having paid R160k and someone now not responding, not willing to honour any of the warranties etc... has been a bit of a nightmare and upset my wife and I quite a bit. I ended up finding another, reputable installer to add one battery and look at the system. After looking through the entire setup he informed me that: I had 10x545w panels on one MPPT on my inverter, which besides voiding my inverter warranty, is very dangerous The entire installation wasn't earthed The CoC Juan ended up giving me (after chasing him and threatening to report him), wasn't valid as it was signed by the wrong type of electrician who couldn't sign off a DC + AC installation. This would have left me in the dust with my insurance if anything happened Wrong cabling was used across the board The setup/commissioning was done incorrectly, leaving my full solar system only powering my essential load items during the day, not my whole house and mostly functioning as a straight backup system I had to pay the other installer to fix the mess Juan and his team made + issue me a proper CoC + do my SSEG registration. It cost me an extra R25k for all that. My warranties are now being honoured directly through the supplier who Juan bought from because he won't honour them, it's a disgrace to be honest. Anyway, you can hear I'm still ****ed about it, but the guy really did me in and disrespected me then ran away. In short, I would warn you off of doing business with him at all costs. Weirdly enough I end up talking to his dad (Juan let slip the company name he used to work for when I questioned how new his company was in the beginning, that company belonged to his dad) and he told me that Juan had ****** his clients and some of his money to get his own business started. Sounded like a real mess so I just wished him good luck and wrote the whole experience off. The other installer I used was Dean Esau from Somewatt Solar. He's not cheap, but he is very good and honours his agreements properly. In terms of advice, I would just try get references from FB or Whatsapp groups from your neighbourhood on legit installers, I found Somewatt solar that way. Lastly, I tried to review Renegade on google, but I think Juan must have changed some setting to stop reviews on his company because it keeps not posting. Good luck and just keep in mind, proper after sales is 100% worth paying a premium for, these systems are too complex to deal with yourself and your only real port of call 99% of the time is the installer at the end of the day, I got lucky with the supplier helping out, but it isn't the norm and took a lot of convincing that I shouldn't have needed to do.
0 replies
42 months ago
Renegade Energy pty (ltd) - Dishonest solar installers
Dishonest installer, avoid at all costs!!! Promises the world and then disappears as soon as money has been paid, not answering phone calls, whatsapps or emails. I got a positive reference from them, but I believe that was staged to make the sale. I'm currently opening a case against Juan and his company with the consumer protector and the ombudsman.
0 replies
52 months ago
Guitar Repairs ZA was a total disappointment
Several guitars were taken to Guitarz-ZA for setup, service and repair (their premium service offering). The poor to non-existent workmanship, coupled with a padded/inflated bill leading to a 25% higher charge than agreed to via quote forced me to review this person formally. In short, I feel I was taken for a ride and am angry about it. I would not recommend anyone use Josh to do any work on their musical instruments. I've provided specifics about the issues I found after using Guitarz-ZA's services below: • Sold me 2 leads, but gave me incorrect brand info when I ordered them from him (he claimed they were Proel cables). Turned out to be Stagg cables he placed a 25% mark up on (from the takealot price). • Final bill was 25% higher than quoted without any communication about this beforehand. Justification given for this was the extra time and effort required per guitar, however see below... • When guitars were received there were several issues noted 1. Guitar 1's jack is crackling after replacement (charged for seperately) 2. Guitar 1 needed a thorough clean, but only a surface wipe down was done, the bridge, saddles and other components more intricate components were left untouched and still require a service/clean. 3. Guirar 2's neck (Truss rod) was not set correctly with neck clearly bowed forward and required adjustment 4. Guitar 2's packing plastic left under pickguard *****s after this was requested to be resolved and assurance was given that the pickguard was removed and all components checked (I don;t believe this was actually carried out) 5. Guitar 3's knobs were not reseated after this was specifically requested 6. Guitar 3 was taken to another guitar professional who commented specifically on how badly it was set up and that they strongly recommend this be redone. • Comments immediately after questions were asked about the quality of the work was that all work was done correctly and all things discussed were addressed (he was adament). It was only after photographic evidence proved this statement incorrect that there was an apology and admittance to the work not being done as was agreed. • Ownership is a serious problem, but most of all it is overall technical skill that is lacking • In the end, I had to fix the issues that were not resolved properly myself
0 replies
55 months ago
Poor guitar service by Guitarz-ZA
Several guitars were taken to Guitarz-ZA for setup, service and repair (their premium service offering). The poor to non-existent workmanship, coupled with a padded/inflated bill leading to a 25% higher charge than agreed to via quote forced me to review this person formally. In short, I feel I was taken for a ride and am angry about it. I would not recommend anyone use Josh to do any work on their musical instruments. I've provided specifics about the issues I found after using Guitarz-ZA's services below: • Sold me 2 leads, but gave me incorrect brand info when I ordered them from him (he claimed they were Proel cables). Turned out to be Stagg cables he placed a 25% mark up on (from the takealot price). • Final bill was 25% higher than quoted without any communication about this beforehand. Justification given for this was the extra time and effort required per guitar, however see below... • When guitars were received there were several issues noted 1. Guitar 1's jack is crackling after replacement (charged for seperately) 2. Guitar 1 needed a thorough clean, but only a surface wipe down was done, the bridge, saddles and other components more intricate components were left untouched and still require a service/clean. 3. Guirar 2's neck (Truss rod) was not set correctly with neck clearly bowed forward and required adjustment 4. Guitar 2's packing plastic left under pickguard *****s after this was requested to be resolved and assurance was given that the pickguard was removed and all components checked (I don;t believe this was actually carried out) 5. Guitar 3's knobs were not reseated after this was specifically requested 6. Guitar 3 was taken to another guitar professional who commented specifically on how badly it was set up and that they strongly recommend this be redone. • Comments immediately after questions were asked about the quality of the work was that all work was done correctly and all things discussed were addressed (he was adament). It was only after photographic evidence proved this statement incorrect that there was an apology and admittance to the work not being done as was agreed. • Ownership is a serious problem, but most of all it is overall technical skill that is lacking • In the end, I had to fix the issues that were not resolved properly myself
0 replies
131 months ago
Impossible to solve any ADSL issues
I am a normal residential client, and like most people I work a normal day from 8am to 5pm.<br> <br> Because of this, the only reasonable time I am able to contact Telkom to sort out any issues I might have is after 6pm on weekdays.<br> <br> Up until recently I could always contact them, but for the last few months, every time I call for help with a fault, I get put through to the Pinnacle Contact Centre which only operates till 4:45pm.<br> <br> This is ridiculous and needs to be addressed immediately.<br> <br> How am I supposed to get help from Telkom when their contact centre is only open during normal business hours.<br> <br> I am extremely frustrated and at my wits end.<br> <br> HELP, HELP, HELP
75 replies
134 months ago
Gross overcharging of interest on credit card
This month I received my statement, I owed R2600 that had accrued interest on my credit card (there were additional transactions for this month, but the interest free period still applied to those transactions), had a minimum payment of R80 (which was paid via debit order) and had an interest charge of R171.<br> <br> This interest charge amounted to 6.6% of my outstanding balance and was charged for 1 month's interest. This would mean that instead of the contractual 19% p/a, ABSA just charged me 116% p/a. <br> <br> This is a violation of the NCA! <br> <br> I went into the branch to enquire about it, they agreed it didn't make sense so they called the credit card division, but they gave the branch staff a nonsensical answer an wouldn't do anything about it.<br> <br> I called myself, but the woman on the other end simply kept repeating that they charge 19% p/a and then we got 'cut-off' (not sure if that was legit but anyway).<br> <br> I'm appalled at this financial misconduct that I feel needs to be answered for. If I don't get a satisfactory resolution soon I will escalate this to the NCR to investigate.<br> <br> Utterly disappointed and about to move to FNB!!!
76 replies
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