RE
Renegade Energy pty (ltd)
Unclaimed Business
RE
Renegade Energy pty (ltd)
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBS
Bianca S
1 reviews | Active since Jan 2020
22 Apr 2025, 15:44
No After Service - Pure Silence
Unfortunately I have to say I don't recommend them - purely because there is no response after installation. During the quoting period and installation, responses were very quick - all on Whatsapp. After the installation was complete, I asked to have the SSEG done, paid the R5500 to do so but to date (18 months later) I still don't know what I paid for as I still don't have anything to show for it. 3 November 2024 I noticed that the Wifi logger isn't working anymore. I contacted Juan over Whatsapp as that was the only form of communication I have had with them and the other number does not exist anymore. On the 5th he said he will come to sort it out once he is back from leave. He never came back to me. On the 22nd of November I followed up. He then said once he is done with the current site he will come to fix it. Then December came so I waited until January and on 22 January followed up again - no response. On the 4th of February I followed up again - no response. On the 5th of Feb I followed up again - no response. Then I decided to comment on one of their posts to ask that someone just responds to me and come sort this out. I was then told that is Juan's personal number hence why there is no reply which is absolutely nonsense because he has always responded on that number since day 1 AND the messages have been going through. AND if that really is the case, then put an automated message on to say clients shouldn't message and provide the correct details. And don't say you can't do that because the number clearly shows it's a BUSINESS ACCOUNT which does have access to those automations. But anyway, he then immediately called me (from the number I messaged - his personal number) and said he'll come to sort it out but I have to pay R2000 for him to do so. The part is under warranty but I have to pay him his labour. This is a *******, honestly! He obviously did that because he was upset that I have posted on social media but a few months earlier, there was no mention of additional charges. We also have our own companies and when something is wrong with a part that is still under warranty, we go out to replace it free of charge - we don't charge them for 2 tanks of fuel. Anyway, I had to pay it because how else am I supposed to get it fixed. The best part is he tells me I shouldn't message him on Whatsapp as that is his personal number and he doesn't always read/see the messages. I should call him. OK BUT he then messages me on Whatsapp AND even sends the invoice via Whatsapp. So you say one thing but do another???? Everything worked fine after it was replaced and then they had to redo our wifi about 1 month after the logger was replaced. This caused the inverter to not be connected to the wifi anymore. As Juan is the 'admin' person on the inverter, I cannot change the wifi at all - this setting is not available to me and only to him. On the 15th of March I messaged him to ask how can I connect to the wifi again - no response of course. On the 20th I followed up - no response. On the 28th I followed up - no response. On the 12th of April I followed up - no response. It's been more than a month since I asked about the Wifi and I am just getting pure silence. When a client pays you R180,000.00 you certainly DO NOT expect this kind of after service! So now I am really GATVOL of following up with a ghost. I actually think the ghosts in my home respond more than Juan does. And please don't try to call me to remove this review and rectify the situation because it cannot be done. I have given you more than enough chances to respond.
Helpful (0)
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Bianca S
1 reviews | Active since Jan 2020
22 Apr 2025, 15:44
No After Service - Pure Silence
Unfortunately I have to say I don't recommend them - purely because there is no response after installation. During the quoting period and installation, responses were very quick - all on Whatsapp. After the installation was complete, I asked to have the SSEG done, paid the R5500 to do so but to date (18 months later) I still don't know what I paid for as I still don't have anything to show for it. 3 November 2024 I noticed that the Wifi logger isn't working anymore. I contacted Juan over Whatsapp as that was the only form of communication I have had with them and the other number does not exist anymore. On the 5th he said he will come to sort it out once he is back from leave. He never came back to me. On the 22nd of November I followed up. He then said once he is done with the current site he will come to fix it. Then December came so I waited until January and on 22 January followed up again - no response. On the 4th of February I followed up again - no response. On the 5th of Feb I followed up again - no response. Then I decided to comment on one of their posts to ask that someone just responds to me and come sort this out. I was then told that is Juan's personal number hence why there is no reply which is absolutely nonsense because he has always responded on that number since day 1 AND the messages have been going through. AND if that really is the case, then put an automated message on to say clients shouldn't message and provide the correct details. And don't say you can't do that because the number clearly shows it's a BUSINESS ACCOUNT which does have access to those automations. But anyway, he then immediately called me (from the number I messaged - his personal number) and said he'll come to sort it out but I have to pay R2000 for him to do so. The part is under warranty but I have to pay him his labour. This is a *******, honestly! He obviously did that because he was upset that I have posted on social media but a few months earlier, there was no mention of additional charges. We also have our own companies and when something is wrong with a part that is still under warranty, we go out to replace it free of charge - we don't charge them for 2 tanks of fuel. Anyway, I had to pay it because how else am I supposed to get it fixed. The best part is he tells me I shouldn't message him on Whatsapp as that is his personal number and he doesn't always read/see the messages. I should call him. OK BUT he then messages me on Whatsapp AND even sends the invoice via Whatsapp. So you say one thing but do another???? Everything worked fine after it was replaced and then they had to redo our wifi about 1 month after the logger was replaced. This caused the inverter to not be connected to the wifi anymore. As Juan is the 'admin' person on the inverter, I cannot change the wifi at all - this setting is not available to me and only to him. On the 15th of March I messaged him to ask how can I connect to the wifi again - no response of course. On the 20th I followed up - no response. On the 28th I followed up - no response. On the 12th of April I followed up - no response. It's been more than a month since I asked about the Wifi and I am just getting pure silence. When a client pays you R180,000.00 you certainly DO NOT expect this kind of after service! So now I am really GATVOL of following up with a ghost. I actually think the ghosts in my home respond more than Juan does. And please don't try to call me to remove this review and rectify the situation because it cannot be done. I have given you more than enough chances to respond.
0
Replies (0)GS
Glenn S
1 reviews | Active since Jan 2020
18 Oct 2023, 18:30
Dishonest/*****ulent solar company - WATCH OUT!!
Sorry for the essay below, this gives the whole long story: So my experience with Juan was very positive up until the deposit was paid and the work started, answering my questions anytime even late at night and being very accomodating (ironically, he actually always warned me about rogue installers who run away with people's money and don't honour contracts, but swore up and down that wasn't how he does business). After I paid the deposit, it wasn't terrible yet, but he changed from being ultra responsive and accomodating to always busy with other things and "fitting me in" where he could. Btw, he provided me references I could call to verify his work and they sang his praises, but I have a suspicion he simply does right by a small group of people he can call on for references and then walks away from everyone else. After paying him in full though (before a CoC, SSEG registration completed and proper commissioning + having a few electrical wiring concerns), he totally ghosted me. Blocked me on Facebook, wouldn't answer the whatsapp phone line or normal cellphone, wouldn't reply to msgs or emails, nothing. I even went to his listed business address in John X Merryman street by MKem, but there was no Renegade Energy to be found there. I can say that having paid R160k and someone now not responding, not willing to honour any of the warranties etc... has been a bit of a nightmare and upset my wife and I quite a bit. I ended up finding another, reputable installer to add one battery and look at the system. After looking through the entire setup he informed me that: I had 10x545w panels on one MPPT on my inverter, which besides voiding my inverter warranty, is very dangerous The entire installation wasn't earthed The CoC Juan ended up giving me (after chasing him and threatening to report him), wasn't valid as it was signed by the wrong type of electrician who couldn't sign off a DC + AC installation. This would have left me in the dust with my insurance if anything happened Wrong cabling was used across the board The setup/commissioning was done incorrectly, leaving my full solar system only powering my essential load items during the day, not my whole house and mostly functioning as a straight backup system I had to pay the other installer to fix the mess Juan and his team made + issue me a proper CoC + do my SSEG registration. It cost me an extra R25k for all that. My warranties are now being honoured directly through the supplier who Juan bought from because he won't honour them, it's a disgrace to be honest. Anyway, you can hear I'm still ****ed about it, but the guy really did me in and disrespected me then ran away. In short, I would warn you off of doing business with him at all costs. Weirdly enough I end up talking to his dad (Juan let slip the company name he used to work for when I questioned how new his company was in the beginning, that company belonged to his dad) and he told me that Juan had ****** his clients and some of his money to get his own business started. Sounded like a real mess so I just wished him good luck and wrote the whole experience off. The other installer I used was Dean Esau from Somewatt Solar. He's not cheap, but he is very good and honours his agreements properly. In terms of advice, I would just try get references from FB or Whatsapp groups from your neighbourhood on legit installers, I found Somewatt solar that way. Lastly, I tried to review Renegade on google, but I think Juan must have changed some setting to stop reviews on his company because it keeps not posting. Good luck and just keep in mind, proper after sales is 100% worth paying a premium for, these systems are too complex to deal with yourself and your only real port of call 99% of the time is the installer at the end of the day, I got lucky with the supplier helping out, but it isn't the norm and took a lot of convincing that I shouldn't have needed to do.
Helpful (0)
|Replies (0)GS
Glenn S
1 reviews | Active since Jan 2020
18 Oct 2023, 18:30
Dishonest/*****ulent solar company - WATCH OUT!!
Sorry for the essay below, this gives the whole long story: So my experience with Juan was very positive up until the deposit was paid and the work started, answering my questions anytime even late at night and being very accomodating (ironically, he actually always warned me about rogue installers who run away with people's money and don't honour contracts, but swore up and down that wasn't how he does business). After I paid the deposit, it wasn't terrible yet, but he changed from being ultra responsive and accomodating to always busy with other things and "fitting me in" where he could. Btw, he provided me references I could call to verify his work and they sang his praises, but I have a suspicion he simply does right by a small group of people he can call on for references and then walks away from everyone else. After paying him in full though (before a CoC, SSEG registration completed and proper commissioning + having a few electrical wiring concerns), he totally ghosted me. Blocked me on Facebook, wouldn't answer the whatsapp phone line or normal cellphone, wouldn't reply to msgs or emails, nothing. I even went to his listed business address in John X Merryman street by MKem, but there was no Renegade Energy to be found there. I can say that having paid R160k and someone now not responding, not willing to honour any of the warranties etc... has been a bit of a nightmare and upset my wife and I quite a bit. I ended up finding another, reputable installer to add one battery and look at the system. After looking through the entire setup he informed me that: I had 10x545w panels on one MPPT on my inverter, which besides voiding my inverter warranty, is very dangerous The entire installation wasn't earthed The CoC Juan ended up giving me (after chasing him and threatening to report him), wasn't valid as it was signed by the wrong type of electrician who couldn't sign off a DC + AC installation. This would have left me in the dust with my insurance if anything happened Wrong cabling was used across the board The setup/commissioning was done incorrectly, leaving my full solar system only powering my essential load items during the day, not my whole house and mostly functioning as a straight backup system I had to pay the other installer to fix the mess Juan and his team made + issue me a proper CoC + do my SSEG registration. It cost me an extra R25k for all that. My warranties are now being honoured directly through the supplier who Juan bought from because he won't honour them, it's a disgrace to be honest. Anyway, you can hear I'm still ****ed about it, but the guy really did me in and disrespected me then ran away. In short, I would warn you off of doing business with him at all costs. Weirdly enough I end up talking to his dad (Juan let slip the company name he used to work for when I questioned how new his company was in the beginning, that company belonged to his dad) and he told me that Juan had ****** his clients and some of his money to get his own business started. Sounded like a real mess so I just wished him good luck and wrote the whole experience off. The other installer I used was Dean Esau from Somewatt Solar. He's not cheap, but he is very good and honours his agreements properly. In terms of advice, I would just try get references from FB or Whatsapp groups from your neighbourhood on legit installers, I found Somewatt solar that way. Lastly, I tried to review Renegade on google, but I think Juan must have changed some setting to stop reviews on his company because it keeps not posting. Good luck and just keep in mind, proper after sales is 100% worth paying a premium for, these systems are too complex to deal with yourself and your only real port of call 99% of the time is the installer at the end of the day, I got lucky with the supplier helping out, but it isn't the norm and took a lot of convincing that I shouldn't have needed to do.
0
Replies (0)SM
Suzan M
1 reviews | Active since Jan 2020
8 Feb 2023, 15:41
Super happy! Recommended 10/10
Juan & his team recently installed a 8kv and 2 x 5kw lithium batteries with 20 Canadian solars at out home in Constantia Very smart & polite young man his team is well trained, very happy so far so good. Our house had some tripping problems but they managed to sort it out for us free of charge and the same day ! Would definitely recommend - Gratefully Suzan
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Suzan M
1 reviews | Active since Jan 2020
8 Feb 2023, 15:41
Super happy! Recommended 10/10
Juan & his team recently installed a 8kv and 2 x 5kw lithium batteries with 20 Canadian solars at out home in Constantia Very smart & polite young man his team is well trained, very happy so far so good. Our house had some tripping problems but they managed to sort it out for us free of charge and the same day ! Would definitely recommend - Gratefully Suzan
0
Replies (0)GS
Glenn S
1 reviews | Active since Jan 2020
11 Nov 2022, 14:11
Renegade Energy pty (ltd) - Dishonest solar installers
Dishonest installer, avoid at all costs!!! Promises the world and then disappears as soon as money has been paid, not answering phone calls, whatsapps or emails. I got a positive reference from them, but I believe that was staged to make the sale. I'm currently opening a case against Juan and his company with the consumer protector and the ombudsman.
Helpful (0)
|Replies (0)GS
Glenn S
1 reviews | Active since Jan 2020
11 Nov 2022, 14:11
Renegade Energy pty (ltd) - Dishonest solar installers
Dishonest installer, avoid at all costs!!! Promises the world and then disappears as soon as money has been paid, not answering phone calls, whatsapps or emails. I got a positive reference from them, but I believe that was staged to make the sale. I'm currently opening a case against Juan and his company with the consumer protector and the ombudsman.
0
Replies (0)