No After Service - Pure Silence

Unfortunately I have to say I don't recommend them - purely because there is no response after installation. During the quoting period and installation, responses were very quick - all on Whatsapp. After the installation was complete, I asked to have the SSEG done, paid the R5500 to do so but to date (18 months later) I still don't know what I paid for as I still don't have anything to show for it.

3 November 2024 I noticed that the Wifi logger isn't working anymore. I contacted Juan over Whatsapp as that was the only form of communication I have had with them and the other number does not exist anymore. On the 5th he said he will come to sort it out once he is back from leave. He never came back to me. On the 22nd of November I followed up. He then said once he is done with the current site he will come to fix it. Then December came so I waited until January and on 22 January followed up again - no response. On the 4th of February I followed up again - no response. On the 5th of Feb I followed up again - no response. Then I decided to comment on one of their posts to ask that someone just responds to me and come sort this out. I was then told that is Juan's personal number hence why there is no reply which is absolutely nonsense because he has always responded on that number since day 1 AND the messages have been going through. AND if that really is the case, then put an automated message on to say clients shouldn't message and provide the correct details. And don't say you can't do that because the number clearly shows it's a BUSINESS ACCOUNT which does have access to those automations.

But anyway, he then immediately called me (from the number I messaged - his personal number) and said he'll come to sort it out but I have to pay R2000 for him to do so. The part is under warranty but I have to pay him his labour. This is a *******, honestly! He obviously did that because he was upset that I have posted on social media but a few months earlier, there was no mention of additional charges. We also have our own companies and when something is wrong with a part that is still under warranty, we go out to replace it free of charge - we don't charge them for 2 tanks of fuel. Anyway, I had to pay it because how else am I supposed to get it fixed.

The best part is he tells me I shouldn't message him on Whatsapp as that is his personal number and he doesn't always read/see the messages. I should call him. OK BUT he then messages me on Whatsapp AND even sends the invoice via Whatsapp. So you say one thing but do another????

Everything worked fine after it was replaced and then they had to redo our wifi about 1 month after the logger was replaced. This caused the inverter to not be connected to the wifi anymore. As Juan is the 'admin' person on the inverter, I cannot change the wifi at all - this setting is not available to me and only to him. On the 15th of March I messaged him to ask how can I connect to the wifi again - no response of course. On the 20th I followed up - no response. On the 28th I followed up - no response. On the 12th of April I followed up - no response.

It's been more than a month since I asked about the Wifi and I am just getting pure silence. When a client pays you R180,000.00 you certainly DO NOT expect this kind of after service!

So now I am really GATVOL of following up with a ghost. I actually think the ghosts in my home respond more than Juan does.

And please don't try to call me to remove this review and rectify the situation because it cannot be done. I have given you more than enough chances to respond.