Absolutely disgusting service

We contacted Gumption to come out and look at our fridge, the first encounter with them was amazing and they assisted so quickly. 2 days after they came to fix our fridge, we contacted Frank to inform him that the fridge was not making cold as it should and promises were made that the team would come out and look at it again. 4 days later we are still getting excuses and promises that they will come out. Highly disappointed that their service went from amazing to absolutely disgusting. We have to constantly call and message asking what is happening. Will definitely not recommend them to anyone else.